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Review by tahukipas See Profile

  • Location: North York, ON, Canada
  • Cost: $43 per month
Package priced attractively, sign up process was a breeze
Terrible system for coordinating the install, no accountability, unstable connection
It's a hit and miss as you're basically at the mercy of their vendors to get anything done
Pre Sales information:
Install Co-ordination:
Connection reliability:
Services:
Value for money:

Signed up at Aug 4 for the 15/1 DSL internet and got the Aug 14 installation date. During sign up call, the rep didn't mention that the date was tentative and subject to confirmation from vendor (presumably Bell in this case). Since then, I only got a couple of emails stating they're experiencing a delay with the vendor and couldn't tell me when the install will take place. As I'm posting this, the 1st installation timeslot has passed and I've yet to hear back on this or if the tech will come on a new date. There wasn't even a formal communication stating that the 1st installation timeslot won't be happening.

Teksavvy's reps in the direct forum were responsive to my questions, but ultimately they weren't able to move this forward. The general message I've got so far from the reps are that Teksavvy doesn't have any control over the vendor and can't do anything when issues like this arise. This is disconcerting for me because as an end user, I'm paying Teksavvy and would expect to get service in return. I expect Teksavvy to do what needs to be done and coordinate with all involved parties (including their vendors) to deliver on their commitment. Unfortunately, this is where they fail in this case.

[8/17 Update] I have received a confirmation email from Teksavvy that the vendor has confirmed an installation date at Tuesday, Aug 19. I will provide another update once the installation is done. Many thanks to all parties involved in expediting this and I'm hoping everything goes smoothly on the d-day.

[8/19 Update] Bell technician came in as scheduled. Took approximately 2 hours to complete the installation. Speedtest shows a 14.3 mbps download and 0.78 mbps upload which I figure is close enough to the 15/1 maximum. Tested streaming youtube in HD which went smoothly as expected. Overall, I'm happy with the speed. Will monitor for the next few days if the performance is consistent.

Speedtest result in here: »www.speedtest.net/my-res ··· 99943590

[10/18] I'm deducting one point for connection reliability because for the past 2 weeks, my connection has randomly disconnects. Sometimes the issue is gone right away (restart modem and connection comes back), but there have been a few occasions where DSL keeps dropping after getting connected for 2-3 mins.

member for 9.6 years, 8 visits, last login: 9.4 years ago
updated 9.4 years ago


ShawnS
Business Solutions Agent
Premium Member
join:2012-11-22
Chatham, ON

ShawnS

Premium Member

RE:Review

Hello tahukipas,

Thank you for your review,

We apologize that our agent did not make themselves clear that the requested activation dates are tentative pending vendor confirmation.

We are experiencing some delays with our DSL vendor with regards to acknowledgement of orders.. We are working with our vendor to get the earliest dispatch date available. We will deliver on our commitment and activate your service as soon as our vendor confirms a dispatch date for us.

Thanks again for your continued patience.
I see that you have already posted in the »/forum ··· avdirect Forum. We will continue to work with you there.

Warm regards.
Shawn S

TSI Kris
Premium Member
join:2013-11-18
Chatham, ON

TSI Kris

Premium Member

Review Update

Hi tahukipas!

Huzzah! Glad to hear you finally got a confirmation. Looking forward to hearing how it goes.

Thanks,

TSI Kris

TSI Ashleigh
Premium Member
join:2013-02-24
Chatham, ON

TSI Ashleigh

Premium Member

review

Hello Tahukipas,

Thank you for the updated review. I do regret to see that you are having a connection issue. We would be more than happy to assist you with diagnosing the issue and finding a solution. Please send us a message in the Direct Forum »/fo ··· avdirect so we can assist you further.

Regards,
Ashleigh