Review by rexbinary
Good "Fast, low latency, more bandwidth for a better price then any competitor"
- Location: Plano,Collin,TX
- Cost Contract price not specified.
Bad "None at all"
Overall "Better than any Cable or DSL connection hands down"
|Pre Sales Information:|
Value for money:
(ratings match consensus)
I've had FiOS installed since 8/1/05 and to date I have had no problems or issues with it at all. I have the 15MB down and 2MB up package.
The install took about seven hours as they had a little trouble going under the driveway with the fiber, other then that the install went smooth. They supplied a D-Link Router, but I am using an Apple AirPort Extreme router instead.
I am getting a little over the installed speeds both up and down. Gaming is very nice, on many first person shooter servers my ping is 3 or lower. I have been accused of being an admin on gaming severs because of my ping.
I am very happy with FiOS and I would recommend it to anyone that has access to it.
After having FiOS for over one year now, I am still just as happy with the service. I have experienced no losses of service, other then one brief scheduled maintenance that was in the middle of the night during the week. I have lost power twice since FiOS was installed, and my telephone still functioned as advertised, no problem. FiOS is unmatched by any other service provider in my area.
The service uses PPPoE. Some people tend to consider this a negative, as in theory the PPPoE induces overhead to your connection causing it to be slower then say a DHCP connection. I am consistently getting my full 15MB/2MB speeds as advertised, and my latency is extremely low. Rumor has it that at some point my connection will be converted from PPPoE to DHCP, I will update my review then with any differences or lack of differences at that time if/when I am converted to DHCP.
My service is still stellar. No outages or trouble to report, technical or billing. Still getting full speeds and low latency. No throttling or bandwidth shaping that I have detected. I am still on PPPoE, and the last I heard they decided not to convert original customers to DHCP as it was just unnecessary work and cost. I have no complaints about that at all, as it has caused me no grief of any kind. I simply cannot express how happy I am with my FiOS service.
I upgraded to the 15/15 service on 11/26/07 which costs me $59.99 a month. The service is still outstanding, and I would never purchase DSL or Cable again by choice. Still no outages to report since 8/1/05.
Everything is still working perfectly. Still running 15/15 package with my Apple AirPort router. No outages to report. To say I am pleased with the service would be an understatement.
I have upgraded to the 25/15 package. Everything is still working great and no outages to report. But on this upgrade, I having a hard time reaching my maximum bandwidth. I have called Verizon twice to verify I am provisioned correctly and I have also ran the FiOS Optimizer under their favorite operating system Windows. I am still investigating if it is an issue on my end, and I will report my results.
Lightning Strike! Sounded like a bomb went off in my backyard. Took out all the FiOS equipment plus my router, two switches, and the Ethernet port in two of my desktop PCs.
I called Verizon Friday night. They quickly concluded I would need service and scheduled a technician for Sunday morning. To my surprise the technician arrived about 7pm Saturday night. I was very pleased.
The technician said my FiOS equipment was five generations old and replaced all of it including the battery. It took him about an hour to complete the work. I replaced my old router with an Apple Time Capsule 1TB, and I replaced my old switches with Cisco 5-port 1GB switches.
I am now getting my full 25/15 speeds. I do not know what corrected the issue but it could be one of three things.
1) The ONT had never been reset since it was installed in 2005. Maybe if I had reset it, which I planned on trying, could have possibly corrected my speed issue.
2) My five generations old FiOS equipment was replaced with current equipment. Maybe my old FiOS equipment just couldn't handle those speeds.
3) My router was replaced with a much more current router. Maybe my old router couldn't handle those speeds.
It could be a combination of 2 and 3 as well. Either way, Verizon's service was outstanding. Not only am I back up and running quickly, but I am now getting my full speed.
Everything has been still working very well for the most part, but I have had three outages since all my equipment has been upgraded. That is more outages then I have had since I have had the service installed before the equipment upgrade.
All three required a call to Verizon to reset the ONT, and one call required the ONT and the dataport itself to be reset. All three times phone service was unaffected. I will ask them to investigate if I have any more issues with connectivity.
I've experienced a couple of disconnects since my last update that required recycling the ONT, but they have become rare now. I believe the newer equipment I received after the lighting strike is just not as good as my old equipment. Regardless, I am still very happy with the service. I am still getting consistent speeds and low latency.
Service is still superb. Still receiving my full speeds with no throttling or slow downs, and the same great low latency. I have still had one or two disconnects since my last update. I am convinced my current revision of ONT is just not as reliable as what I had the first few years of service. Still, I have not even considered looking at alternatives. Go FiOS Go!
Happy Thanksgiving! My FiOS is still running great. No disconnects or issues to report. Still great speedy service. No equipment changes to report. Sorry this update is so boring, but a boring update means great service in this case.
Summer time is almost here, but my FiOS is still delivering awesome speed without breaking a sweat. No outages, disconnects, or issues to report since my last update. I am still on the 25/15 tier and still getting full speed. Rumor has it new speed tiers will soon be available. I will post an update if I change tiers to let you know how it goes. As usual, I still highly recommend FiOS!
This is going to be a rather boring update, but in this case boring is good! No issues to report since my last update. No outages, no slowdowns, just great service! I have been lazy and have not yet called in to have my speed upgraded to one of the new tiers. I will make another update once I do that an let you all know how it goes!
I finally got around to upgrading my service. I went from 25Mbps/15Mbps to 75Mbps/35Mbps for $5 more a month than what I was already paying. Had I opted for 50Mbps/25Mbps it would have been the same price. I just couldn't pass up 75Mbps/35Mbps for only an extra $5 a month.
It took them a day or so to upgrade my speed. I ran Verizon's Broadband Speed Test which can be found here:
My results: 83.79 Mbps Down and 38.39 Mbps Up
As you can see I'm getting a little 'fluff' in there with some extra speed.
No issues or outages to report at this time. I am still very happy with my service!
Another boring update.
No issues or outages to report. My FiOS just keeps chugging along.
I am looking at finally adding FiOS TV to my account. I am nervous about adding it as I have had such good luck with my service, but the show must go on! I will update with the details and the results of adding FiOS TV service once it occurs. I plan to have them retain my legacy 10Base-T install. We'll see how that goes...
FiOS TV is installed!
I placed my order online. The technician installed an Actiontec MI424WR (New Rev. I) via coax to my ONT, and re-used the existing coax wiring in the house to connect the set top boxes. I disabled the N-band wireless in the Actiontec, and connected my Apple AirPort Extreme N-band router in bridge mode.
Everything has been working fine except I noticed my DVR function was not enabled later after the install. After a lengthy phone call to Verizon, that was resolved. Apparently the set top boxes I have are so new that their support mentioned they are still learning how to deploy and administer them properly. I have no prior experience with FiOS TV to know the difference unfortunately. Internet speeds are exactly the same post TV install.
Mini-update here. I've since learned more about the equipment I received. The router is a New Rev. I Actiontec MI424WR (Dark Red Band), and I received the Quantum TV VMS and STBs.
I made a post in the Verizon Direct forum on this site and requested to be converted from PPPoE to DHCP. A short time later I noticed my router restarted, and guess what? No more PPPoE! And this was on a Saturday!! GREAT SERVICE THANK YOU VERIZON!
I just received my free upgrade to symmetric service for all FiOS residential customers. I went from 75/35 to 75/75 for free! Here are the test results from (»my.verizon.com/services/speedtest/) : 84.07 Mbps down and 86.65 Mbps up
Thank You once again Verizon!
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updated 42 days ago