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Member review of Verizon FIOS


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read 1161 reviews (944 positive) (51 negative)
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Six Month Rating

Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:


$96 per month avg ($29 to $325)

3 year trend

Review by rexbinary See Profile
UPDATED: 179 days ago
member for 3.7 years, 1783 visits, last login: a few hours ago


Plano,Collin,TX
$41 per month
"Fast, low latency, more bandwidth for a better price then any competitor"
"None at all"
"Better then any Cable or DSL connection hands down"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Value for money:
(ratings match consensus)

    I've had FiOS installed since 8/1/05 and to date I have had no problems or issues with it at all. I have the 15MB down and 2MB up package.

    The install took about seven hours as they had a little trouble going under the driveway with the fiber, other then that the install went smooth. They supplied a D-Link Router, but I am using an Apple AirPort Extreme router instead.

    I am getting a little over the installed speeds both up and down. Gaming is very nice, on many first person shooter servers my ping is 3 or lower. I have been accused of being an admin on gaming severs because of my ping.

    I am very happy with FiOS and I would recommend it to anyone that has access to it.

    UPDATE 10/8/06:

    After having FiOS for over one year now, I am still just as happy with the service. I have experienced no losses of service, other then one brief scheduled maintenance that was in the middle of the night during the week. I have lost power twice since FiOS was installed, and my telephone still functioned as advertised, no problem. FiOS is unmatched by any other service provider in my area.

    The service uses PPPoE. Some people tend to consider this a negative, as in theory the PPPoE induces overhead to your connection causing it to be slower then say a DHCP connection. I am consistently getting my full 15MB/2MB speeds as advertised, and my latency is extremely low. Rumor has it that at some point my connection will be converted from PPPoE to DHCP, I will update my review then with any differences or lack of differences at that time if/when I am converted to DHCP.

    UPDATE 8/29/07:

    My service is still stellar. No outages or trouble to report, technical or billing. Still getting full speeds and low latency. No throttling or bandwidth shaping that I have detected. I am still on PPPoE, and the last I heard they decided not to convert original customers to DHCP as it was just unnecessary work and cost. I have no complaints about that at all, as it has caused me no grief of any kind. I simply cannot express how happy I am with my FiOS service.

    UPDATE 4/15/08

    I upgraded to the 15/15 service on 11/26/07 which costs me $59.99 a month. The service is still outstanding, and I would never purchase DSL or Cable again by choice. Still no outages to report since 8/1/05.

    Followup comments:
    napmaster

    join:2004-04-09
    Burlington, MA

    DHCP

    Ummm.........I got FiOS on 9/05/06 and I'm using DHCP so they did switch.
    icenfire2u

    join:2005-06-14
    Lewisville, TX

    edit:
    October 9th, @10:38AM

    Re: DHCP

    They haven't switched everyone over yet. Right now only the new installs are DHCP. I believe they started the DHCP either in August or Sept.

    rexbinary
    Mod King
    Premium
    join:2005-01-26
    Plano, TX

    Re: DHCP

    Yes that is correct. I checked again the same day I updated my review, and my FiOS would not function using DHCP.

    MDuke

    @verizon.net

    Rate Increase!

    I simply cannot express how happy I am with my FiOS service.
    You may want to hold your applause for them. I just received notification of a rate increase to $62.99! 15/2mbps

    Info Junkie

    @verizon.net

    FIOS and Apple Extreme Base Station (AEBS)

    This is a very old post/story which needs a follow-up. Although FIOS is now very reliable and very fast (and indeed they are taking marketshare from the cable companies as the price is very competitive broadbandwise), the main point of my comment is regarding the Apple Airport Extreme Base Station (AEBS) working with FIOS... because it will. But you need to have an up-to-date description of steps necessary to be successful.

    FIOS is now installed at residences with an Actiontec router and if installed as per usual via a legacy coaxial wall connection (the old cable jack) then you must use the supplied router. All is not lost though as you can bridge another router to the ActionTec router via an ethernet cable going from the WAN port of the new router to the LAN port of the Actiontec. Below is a description of my setup and I hope it is helpful to anyone who might come across this thread:

    Whatever you do - do not follow complicated and non-functioning instructions for turning your FIOS router into a bridge (they're all over the Internet, as are complaints... perhaps once valid, now they are outdated and don't work at all - don't touch your Verizon Actiontec router's settings). As I suspect many have done, I followed one set of instructions only to have wasted over 1.5 hours. You see the problem is that once you follow those instructions the "default" settings cannot just be re-initialized without problem (I wish someone else would have told me this - it was an assumption I had made, and it was wrong!). You end up having to contact Verizon for them to release and renew your DHCP lease for you. A huge pain in the butt. The reality is that in this snapshot in time all you need to do is literally plug your AEBS into one of the ActionTec LAN ports, configure your AEBS to work as though it is on a LAN and Bridged, and you're good to go after then just turning off the wireless signal on your Actiontec.

    Other lessons learned are that
    1) sometimes upon changing AEBS settings in the utility program (such as channel to use) the router disappears from view. All you need to do is push the pin-button for 1 second (no longer or you'll lose your settings) and it soft-reboots which then makes it appear. Someone else figured this out for me but I figured I'd post it here... seems that the manual soft boot does something important to bring the AEBS back online.
    2) perhaps obvious, but for whatever reason I had a senior moment about it, you need to realize the WEP password you create for the AEBS is case-sensitive. I couldn't get one of my 2 PCs to connect, and spent an embarrassing amount of time virtually getting Cisco certified in network knowledge only to realize I hadn't considered case-sensitivity of the password.
    3) Setting up a USB Printer to work with AEBS and my two PC's (using Bonjour) was a piece of cake. You don't need to do anything funky with the latest firmware edition of AEBS. Just install Bonjour on your PC's after setting up the AEBS, and then use the Bonjour printer wizard to identify and configure. Simple as that.

    mkremer

    @verizon.net

    Re: FIOS and Apple Extreme Base Station (AEBS)

    One question I can not find an answer for; how does one "turn off the wireless signal on" the Actiontec from the mac?

    Thanks.
    Forums » comments on review of Verizon FIOS


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