 Review by keyboards 
UPDATED: 257 days ago
member for 7.6 years, 1889 visits, last login: a few hours ago
 Doylestown,Bucks,PA
 Contract price not specified. (12 month contract)
 about 20 days
 "Upload and download speeds (15M/2M) as advertised. No outages since connecting in July, 2005."
 "Inexperienced installers fouled up requiring service call next day."
 "Great service (NOT Cutomer Service) that I would highly recommend (for internet) if in your area."
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(ratings match consensus)
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UPDATE 23-JAN-08 - Well yet another issue with TV service. After forcing the new IMG (interactive media guide - otherwise known as the GUI and OS of the STB) The HDMI drivers are screwed up to the point that I have had to resort to component output for HD (poorer picture quality). Typical answer from Verizon "We are aware of the problem but have no estimate when it will be fixed". Again, Verizon has proven that their TV service is not ready for prime time by releasing yet another bug filled version of the firmware for their STBs. Seriously considering dropping them for TV when my 1 year commitment is up (won't pay the exorbitant ETF).
Edited monthly cost to reflect TV service inclusion.
UPDATE 18-JAN-08 - Internet continues to be rock solid for almost 2.5 years - would definitely recommend if available.
TV service is another issue. As stated below had major issues with pixellation (additional occurences to the one mentioned in update in July, 2007) - seems to be fixed for now.
Starting on November 12, 2007 Verizon added PSIP (channel re-mapping for digital broadcasts) causing my almost new 52" Sharp TV to not be able to directly tune the broadcast digital (HD) channels (this was not a problem before this date). After opening a ticket with both Verizon and Sharp I got a detailed answer from Sharp as to how Verizon was sending incorrect PSIP data causing the tuner to not be able to receive the channels (even though Verizon claimed the signal was sent in clear QAM and should be tunable). Verizon's only answer was that they are working on it (no detail as to the problem) and they have no estimated time to repair (been 2 months already). If Verizon is going to take on the cable giants (Comcast in my area) they need to get their act together. Also, presently the on-demand is considerably less than the competition and there is no HD on-demand as of this writing.
For now I would take a wait and see on the FIOS TV service.
UPDATE 8-JUL-07 - Added FIOS TV in mid-April. Over 30 days to live even though I had the ONT and everything already up and running. Had a pixellation issue which was apparently area wide, but they insisted on scheduling a service call. Requested after 4 PM and was told that would be OK. Tech calls home number at noon (even though I had given them a different daytime number) and leaves a message that he can come now and that he gets off at 4 PM - What a load of BS from their customer service. As much as I disliked Comcast, at least they schedule evenings AND show when they say.
Also, by the time I add all the extra charges for STBs, not any cheaper than basic Comcast. Fewer free movies in their ON DEMAND service - most are actually PPV.
UPDATE: Service has run perfectly for a full year now. Speeds as promised, no outages, no service calls. Would still highly recommend.
INITIAL INSTALL - internet only
Order process was smooth and installation occured on the date promised.
Installers were on their first "solo" FIOS installation and took well over the estimated 4 hours to complete (pulling fiber from the curb to the house, installing CAT-5 cables, and software - more like 8 hours). Landsacape bedding was not respected and damaged during hookup. Additionally, the installation was faulty leaving me without phone or internet by the next morning. Borrowing a friends cell phone, contacted FIOS service and within 2 hours (on a Saturday!) an experienced installer came out and corrected the faulty work and had me back up and running. Kudos to the service response.
With the exception of the installation issues, the service has been exceptional compared with my prior provider (Comcast). No regrets and would recommend to anyone who can get the service in their area.
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