"I get better bandwidth with cable!" I dont think so. I have BH and its not even close to what Fios can do. Sorry U had issues with the service. Billing is one thing and that sounds like where u had most of ur problems at but as far as connection and tech support help I dont think it could have been that bad.

Billing is the area I've had problems with but it gets fixed every time, especially if you threaten to go back to a cable provider. Just watch your bill when on VZ FiOS. I can't believe you get the speeds I do on your cable. I just did this with SIXTEEN open windows, email open, windows live and gmail and it's been running all day. Download Speed: 25511 kbps (3188.9 KB/sec transfer rate)
Upload Speed: 4902 kbps (612.8 KB/sec transfer rate)
Do you really get those speeds with Brighthouse? I did speed tests on the west coat of FL on Brighthouse, it was UNDER 1/4 of my constant speeds. The TV remotes work slow as hell, slow clicks to each channel, it drives me nuts! My Mom when on FiOS (recently deceased) got more than me in an apt building and she didn't need that kind of speed. 35kbps uploading and 10kbps on the download with no extra fees. Again, I agree billing can be a problem. I got it fixed every time it happened and I'll say the same thing to you, enjoy your ride on cable. It sux in my opinion. You'll recall real fast how much you hated it. Get on the phone with the BBB if CS was so bad or file an online complaint against VZ.

Does Verizon Fios have the same crap overseas (india) support like their DSL?? I plan to stay away from this company forever If all possible do have cell service from my older brothers fam plan but if he cancels this next year I am NOT going with Verizon for cellphone service it has stunk. and the severe overcharge horror stories I heard from 2 of my close friends..one was charged 400 bucks because he was unaware of hidden text msg/internet caps for his level of service. STAY AWAY for verizon.

They don't outsource their support to India.

BS, unless you have new info to provide to us. As far as call center support, I would say the majority is going to India, although I have had contact with such support in Florida this past year. Either way, it seems support rarely goes beyond check-lists or script reading.

The last time I got decent support was over a year ago before switching to triple-play from Verizon DSL, and that was from a seasoned Verizon employee based here in the USA.

It looks like I will be switching vendors once I'm out of my two year contract.

Let me fix this, Verizon DSL is mostly outsourced to India however Verizon FiOS and I believe Wireless (Based on the calls I have made to them) are still 100% supported by US based call centers.

Regardless, the call center support is basically useless if the problem is outside the 'script'! The only thing they know how to do, is to reboot/reset your STBs and/or modem-router, or needlessly send you a new router. Because they avoid calling in level 2 support at all costs, they never get to the root problem.

I put up with regular Internet outages for hours at a time (under triple-play) where a reset would work for minutes (then they would close the ticket) and the outage would recur again, repeatedly. They attributed this falsely to 'a bad router' when it was not the case. Shortly before the resumed distribution of IMG 1.9, the 'Internet outage' problem that use to occur every 5 to 7 weeks went away. But the outages still occur every few months and they won't acknowledge it -- all while being under standard configuration of the router/modem.

The only time I believe the CSRs is when they say 'their system is down' and THAT I can believe because it's down on my side!

@ flashcore.. Fios and Wireless should be USA based I know firsthand even the billing can be from India it was hell dealing with those broken english ppl cancelling my late mom's accts (landline/DSL) I was paying for her. on the other hand they did give me proper credit. She had Comcast for TV I never got credit from those f*ckers as expected didn't even contest it. Comcrap can suck my ASS If I ever in a city with comcast as only provider I am immediately gonna have some sat TV for my needs. Cox Cable/HSI has been great at my location (roanoke, Va) at the moment.