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Member review of Verizon FIOS


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Reviews:
read 1121 reviews (915 positive) (49 negative)
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Six Month Rating

Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:


$95 per month avg ($29 to $325)

3 year trend
Review by jack b See Profile
UPDATED: 1 year ago
member for 7.9 years, 4196 visits, last login: a few minutes ago


Ossining,Westchester,NY
$55 per month (12 month contract)
about 3 days
"Absolutely the fastest"
"none evident"
"best deal going, for the money"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

    My Other Reviews·Optimum Online
    4/06
    Ordered 30/5 12 month plan on line and install crews were here 3 days later, on time.
    Install went smooth, and I was up and running in under three hours.
    Verizon downloaded software and adjusted the TCP parameters and Outlook mail settings.
    Speed tests confirmed the install: 29358/4369 kbps. 10ms pings.
    Imagine 6 years ago I bought a 512/128kbps DSL connection, and now today get 30/5 mbps for the same price!

    Updated install co-ordination ratings to a 5,
    I was called several times to confirm the install appointment.
    The techs did a nice, neat job with the install.

    Tech support updated to a 5,
    An email support question was answered quickly, and a later phone support request was impressive. The agent did a remote-session and changed some IE settings, and deleted a duplicate network adapter.

    Speed test results remain consistent, and a line quality test was the best I've seen.
    This service is fast, Very Fast.

    Updated
    10/06
    It's almost six months now, of uninterrupted, blazing fast, service.

    GET IT, if you can.

    Update
    April 5, 2007 : not one single issue with the service to report.
    Running an entire year 100 % solid, totally awesome.
    TV is still not yet an available option, here.

    August 2007: An upcoming Fios price increase of close to 10 percent, and a close to 15 percent phone increase earlier this summer has made me rethink my options.
    Cablevision offered a sizeable winback discount on phone and internet services, an offer I couldn't refuse.
    After one little bump, OOL and OV are up and running.
    Adios, for now, FiOS.

    Followup comments:
    view ALL 2 comments

    Theatrix

    @verizon.net

    More expectations!

    With bundled phone and internet and soon TV I'm looking for built-in phone connections, to handle pay per view, into set top boxes and thereafter the inclusion of a TV web access(with remote keyboard and mouse you have web access...needing a printer connection)so I have instant abilityu to click on an advertizers web site for further info...I'm getting happier now!
    permalink · 2006-04-30 14:50:59 · Reply to this
    Buglewe

    join:2006-08-30
    Brooklyn, NY

    Signed Another Contract

    I think if you had signed another year contract you would have get the same deal you had before for the same price. I think your contract had run out then it would be month to month which is more money.
    permalink · 2007-08-28 17:25:24 · Reply to this
    Forums » comments on review of Verizon FIOS

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