Review by JeepMatt  - Location: Wilmington,New Castle,DE
- Cost: $350 per month
- Install: about 8 days
Good "Wicked speed - great latency - great price! TV Service now Top-Notch!"
Bad "Lagging in HD Channels"
Overall "Triple Play is where it's at!"
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Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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**UPDATE - 11/14/11**
Internet remains perfect - 35/35 package cannot be matched by cable.
Phone & Wireless - no issues
TV - As I mentioned 6 months ago, FIOS TV is now severely lacking and behind the competition with HD channels. I lowered the Value for Money rating as a result.
**UPDATE - 5/13/11**
Things continue to roll along - 35/35 internet is stable, fast, and reliable. TV - great PQ - wishing they'd finally get around to adding more HD - as VZ is now trailing most providers. Only thing I'm wishing for at this point.
Also, rolled my VZ Wireless account into the main parent one. 1 bill - 4 services.
**UPDATE - 1/20/10**
Updated today to the Fios Ultimate HD Triple Play package - which includes every channel and 35/35 internet along with home phone. With 3 STB's this will run me around $215 / mo.
Can't complain - as FIOS blows away any other provider in my area.
**UPDATE - 3/26/09**
FIOS TV and Internet continue to blow away the competition. New HD channels this month push the total here to 108. Comcast in Northern DE? 37 total. Yep..seriously.
With the latest firmware release, all DVR issues have been corrected.
If you have a choice of FIOS in your area, it's a total no-brainer.
**UPDATE - 9/25/08**
Well, I gave FIOS TV another try, and signed back up on 8/6/08. Despite the year of horror I had experienced in 2007, based on Comcast's inability to add anything new to this area, I gave Verizon a 2nd chance.
All I can say is WOW. Whatever had caused my prior problems obviously has been fixed, and i've just witnessed 54 new HD channels appear in my guide in the past few weeks. With 20+ more scheduled in the next month or so.
The updated guide is a breath of fresh air - and so far, i'm loving it. Next big date will be 10/16, when this area is to receive the 1.6 software update. Looking forward to streaming shows to my HD box.
**UPDATE - 6/24/08**
Updated to the 20/20 tier. Not bad.
Last result:
19219/17324 Kbps
**UPDATE - 5/20/08**
15/15 tier continues to rock. FIOS Internet cannot be matched in Northern Delaware. I still laugh though reading the TV horror stories in the FIOS TV forum.
**UPDATE - 11/20/07**
Upgraded to the new 15/15 FIOS tier yesterday. Here's the results:
Download Speed: 15462 kbps (1932.8 KB/sec transfer rate)
Upload Speed: 14112 kbps (1464.5 KB/sec transfer rate)
Awesome. Fios Internet continues to rock.
FIOS TV? Don't get me started. The whole offering is one big cluster-f**k.
**UPDATE - 11/28/06**
It ended up taking 12 days to fix the issue listed below, but now the routing is back to normal, and service levels are back to excellent. I've since given Comcast the boot for telephone - and now have VZ for both phone and internet.
Now, i'm just waiting for TV to roll out in Delaware.
**UPDATE - 11/11/06**
Well, once again, FIOS is having major issues with their backbone and Alter.net routers out of Philadelphia. After taking 2 days to even open a ticket for me, i'm now on Day 3 of the 300% increased latency.
Something happened at exactly 6am on 11/9 to cause this - so obviously some type of routing table change was made.
I love FIOS, don't get me wrong, but these issues cropping up every month or two are getting really annoying. It's almost like I have to babysit the network. I've lowered Tech Support to a 3 - because I was asked "what's the importance of seeing latency go up 300%?" Oh boy.
**UPDATE - 8/1/06**
Okay, it's now almost 3 months since I signed up for FIOS. Time for an update.
Over this time, connection has not gone down once except for when I lost power 3 times. That would be Delmarva Power's fault, not Verizon.
There have been however 3 occasions where a Verizon router or an Alter.net router (which is owned by Verizon) has died and caused major speed and routing issues. It took 5 days to fix the first one, and 4 for the second. The 3rd was a 2-hour long hiuccup.
I raised my tech-support rating from 3 to 4 as for the times I used the VZ Direct forum here on DSLReports and the times I called on the phone, the responses I received were good - and they knew what i was talking about. None of that, reboot your router crap.
As with any fledgling service, VZ has been ironing out different peering arrangements, etc. For the last few weeks however, it seems they are back on track to perfection.
My only other gripe is that we're still at 15/2 here in Delaware. My install tech told me we'd see the 20/5 upgrade by the end of May. Well, it's August and still no upgrade. I find it a bit unfair that people in NY/NJ/CT are getting higher speeds and paying the same amount of $ for the same service. No matter if it's cable or FIOS, that's a very shady business practice.
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Well,
I decided to finally get set up with FIOS since it just became available in my neighborhood. Signed up on 5/1, installed today, 5/9. I'm the first in my immediate neighborhood to sign on.
Price point is fantastic - $44.95 / month for the 15/2 service, which supposedly will be increased to 20/5 shortly.
You can follow my BBR thread with pics, speed tests, and tracerts here.
»[northeast] FIOS Now Available to JeepMatt in Delaware!
Tech support haven't used, so I just put in a 3. My install tech was fantastic. Great guy - personality, cleanliness, you name it.
All I can say is Comcast really should be worried. I used to be a doubter, but hell, this speed and for less money?? C'mon now... I'll most likely be cancelling my Comcast HSI account within the week.
member for 11.7 years, 6146 visits, last login: a few hours ago
updated 1.8 years ago
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