 Review by mouseferatu 
UPDATED: 1.1 years ago
member for 5.6 years, 2539 visits, last login: 3 days ago
 Im not sure
 $39 per month
 about 6 days
 "Smooth install, less expensive than Adelphia HSI, very fast,"
 "Not overly keen on the router"
 "So far, so good. Replaces very frustrating service."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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I have been watching FIOS go into the area around me since December, and I am pleased that our street has been done.
Our installation went very easily- one technician came by and installed the drop first, and the installer that did the inside work came out a couple of days later. The installer was here on the right day at the time that had been arranged. He had everything that he needed to get it done right the first time that he was here.
The cost for us is less than Adelphia HSI. We ordered 15K/2K service, and are getting just about that using speed tests from various locations at different times of day and night.
Verizon used an Actiontec G router, which thus far works fine, but cut my throughput from 108Mbps to 54Mbps, although it wasn't supposed to. It uses WEP authentication as default. The FIOS service has a dynamic IP.
12/11/2006
Just as an update to my original review...
A few weeks after we had the FIOS service installed we started to have a number of problems with connections, both Internet and telephone. The intermittently dead Internet was of less concern to me than the dead phones, for obvious reasons.
A number of calls to customer service resulted in a crew from Rhode Island, three states away, handling the trouble ticket. As a result, we had a couple of truck rolls, but still had times when both the phones and the Internet were dead when they were done.
The end result was the roll back of one of three phone lines to copper- a very picky process involving a number of customer service escalations- and no answer as to why the service cut in and out. The problem ended in October as abruptly as it began, and I still have no reason as to the origin of the problem.
1/19/2008
Another update:
I have had no reason to call Verizon for any complaint except for the fact that this area loses power for extended periods of time, resulting in eventual failure of the UPS backup for the phones. Since I am in a cell dead zone, this is a problem for most FIOS customers.
The fact that we have one line on copper assures that we have 911 access in the kitchen downstairs, but most of our neighbors do not. This is something that Verizon has failed to consider, as their planning operations are out of Rhode Island, and they seem to have no concept that power can, and does, routinely go out for days in rural NH, VT, and ME.
Overall, FIOS is excellent, and I would recommend it to anyone needing reliability and speed. The fact that my rates haven't gone up in a couple years pleases me as well.
7/9/2008
I am one of the northern New England customers that Verizon sold to FairPoint Communications. At this point in time, I am really neither a Verizon customer or FairPoint customer, IMO. Neither company seems able to manage the NH and ME fiber network- calling one simply results in instructions to call the other.
The quality of service, the call center response, and the general attitude has deteriorated since Verizon sold their assets. However, it likely is not all due to FairPoint, as many of the Verizon techs were retained under PUC agreement. All fiber here is serviced through the Verizon Fiber Solutions Center, not through FairPoint.
It is unfortunate that a company, Verizon, that could provide excellent service sold us down the river to a company, FairPoint, that really doesn't seem to know what to do with their fiber customers.
As for the future, I have no idea where that will go. Every representative gives a different answer, and more than one has now informed me that I must be calling from work, as FairPoint has no residential fiber in my area.
Hopefully, the future will bring a number of improvements in customer relations and general coordination of information.
10/11/08
We are still effectively a half Verizon, half FairPoint customer. Our email is still carried by Verizon, our service is still performed by Verizon, our service calls still need to go out of state to Verizon. But, FairPoint assures me that we belong to them, and they bill us.
And, so it goes. Rather less than well at this point. The situation does not inspire confidence in either company.
Followup comments:  madrhino
join:2004-07-03 | They DID consider the copper lines Verizon has NOT failed to consider the copper lines and the 911 issue.
They did consider it and concluded that you and your families lives do not matter to them.
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