Review by UncleDirtNap 
UPDATED: 1.8 years ago
member for 3.2 years, 212 visits, last login: 23 days ago
 Pittsburgh,Allegheny,PA
 $109 per month (24 month contract)
 about 5 days
 "Connection Speed is lightening fast, as good or better than advertised and very reliable."
 "If you intend to do any gaming purchase of a router is required. Verizon's bad customer service is worse than you heard."
 "How much is the best tech and whiz bang worth to in terms of stress? Fast and slick, truly horrendous customer service"
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(ratings match consensus)
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The connection is fast, faster than advertised, and haven't had any outages. Unfortunately my expectations for being able to play games on line were thwarted early on by the inferior Actiontec MI424WR router that is not up to the job. Tech support, both Verizon and Actiontech's only made the situation worse by taking my calls and pretending that my experience was unique ... which became clear it wasn't as I started looking around and realized everyone who was trying to play the same games was having trouble with the router.
Not really sure what Verizon was thinking when they selected this piece of hardware. Do they honestly think that people who are primarily browsing the web, reading e-mail or instant messaging are looking for a a 15/2 connection? Common sense should have told them gamers would be the most interested and either provided an appropriate piece of equipment OR told customers a purchase of an adequate one would be required. Either course would have allowed me to avoid numerous hours on the phone and a whole lot of frustration.
10-29-07
Just changed plan to bundle FIOS and Freedom Essentials Phone to lock in rates. TV is available in my area now, unfortunately I'm obligated for a bit longer to my dish contract... will switch when I have the chance.
01-10-08
Well I've had FIOS internet and phone service for over a year now and I got my TV installed a month ago and I'm rapidly losing my enthusiasm for all of it. For the second time in a week I've needed to call for service, first to address an unrequested downgrade in my service and the second to report a TV service outage and the hellish experience of trying to reach a human person at Verizon support is beyond the ability of the english language to convey.
The voice-mail wall they've erected is nearly impenetrable and clearly designed to simply frustrate people into giving up and not getting assistance. The service certainly has many technical merits to it, but the poor, horrendously, nightmarish poor customer service is rapidly out weighing them. If this continues as it has it probably won't be long before DishNetwork is back in my home and all my Verizon services have been canceled.
Should I ever meet the person(s) who designed and implemented their voice mail from hell I WILL hang them from the rafters in my basement and exact all manner of torture and horror upon them. All the whiz bang tech in the world isn't worth the aggravation the customer service is causing.
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