Review by shawn744
Good "SPEED SPEED SPEED!! Inexpensive, reliable and maintenance FREE!!"
- Location: Saddle River,Bergen,NJ
- Cost: $225 per month
- Install: about 3 days
Bad "Disgusting tech support, and customer service...i mean DISGUSTING. They can never do anything right."
Overall "A really solid, speedy, set it and forget it internet amd HDTV service."
|Pre Sales Information:|
Value for money:
(ratings match consensus)
UPDATE 1-7-12: Reading my last post was pretty funny. I've dumped FiOS for good as of two weeks ago. Went with Optimum instead. I'm saving an avg of $165/mo with only losing my premium movie channels and one cable box. I got SO sick of paying $225/mo PLUS another $30/mo for Vonage. FiOS quality is superb and should not be mistaken for any other provider. Just depends where your interests lie. If you have a fam with kids and everyones TV hungry, then go for it you'll love it. Me? I stopped watching premium channels and only watch the family cable channels so it worked out. Enjoy!
Update 4-25-10: Okayy well after being incorrectly billed since January, Verizon FiOS will not even honor the deal or price they gave me back in January. Their voice service which was supposed to be $23/mo ended up being offered to me again when I called about the billing problem at $60/mo. So i cancelled the service and I'm going back to Vonage. Can't wait! All we need to do now is wait for a better HD and Web service to come around so I can dump Verizon for good!
UPDATE 2-10-10: Its been more than a month after my voice service has been active and once again verizon has proved to be useless. After activation, they never sent me a bill, never combined my payment with my TV and Internet bill, and DID NOT bump me up to the 25/15 service i was promised with this new triple play. Not only that, but I have no record of voice installation, or that I even have the service active, no way to check my call activity online, and when I send emails to ask about this issues, they refer me to the call center, where NO ONE answers the phone. I just called in now because I finally had some time, and the call centers are closed due to an "emergency"....i hope they don't mean these flakes we got today. As soon as something with equal or better quality comes to my attention, I'm dropping this garbage company as my utility company. Dealing with their ignorance is unbelievably nauseating. STAY AWAY.
December 28th 2009 UPDATE: Well after about four years of FIOS service i couldn't be happier. I now have all three services with verizon FIOS. TV, Internet, and as of 1/8/10, i'll have unlimited VOIP phone service also. Everything is great with all three services and every premium channel available my bill is just over $200/mo, and that's for 5 HDTVs with DVRs. I must also add that customer service still remains TERRIBLE...i mean DISGUSTINGLY TERRIBLE. If they didn't have good products and the best picture and easily accessible equipment for my current home conditions, not only would I cancel in a heartbeat, but I would sue and refuse to pay. I think about their tech support, customer service, ability to reach ANYONE, and the accessability of their online customer page and I get nauseous. if you have a tech support issue or want to add service be prepared with a coffee and newspaper to wait for these guys to answer the phones...i can't believe how VERIZON of all companies has issues with getting someone on the other end of the phone.... I'm even getting my internet bumped up to 25/15 because of adding phone service. I recently swapped two of my regular boxes to DVRs and they both came defective and were not able to be activated.... then they sent the wrong replacement boxes...things like this should be expected.
7/20/07 UPDATE-- I can tell an ISP is good when i get trouble free service and forget about what i have. I have been getting 100% blazing speeds, i'm actually paying $39 a month not $44 or $49 as stated in the first review post. I dont know why i'm being charged $39 instead of $49 i think its because somehow there was confusion in the order and i got one of the lower tier internet plans instead of one of the highest. Still the speeds are much much much much faster than with Optimum Online cable. No modems to reset and play with after a power outage, i dont have to come back and reset things...just trouble free constant service. Still haven't figured out how to use my own router...lol...but theirs works just fine with great range.
After my kick butt service with FiOS internet, i subscribed to FiOS TV when it came out in my area, and have had trouble-free service with THAT service also...i will review that separately one day. All in all, for $39/mo it is a great buy. I am very happy with it. I recommend it to everyone. Oh...customer service is terrible....once i tried to reach them to ask about my second bill because it was higher than usual (it was prorated) and i swear that i tried to contact them about internet and tv bill from 10 am to 3pm. I was just with my friends and every 10 mins i would call them and i promise i couldn't reach ANYONE for around 6 hours...i only got "hints" from people from sales....never did get anyone from billing. So....yeah. But its the kind of service that you dont really need to talk to tech support or cust. service. And since i only made one attempt to reach them, i dont want to lower the review rating...everyone and every company has their bad days. Thanks for reading everyone. Good luck. -Shawn
Hello all! Its been a while since i've changed internet services but on 12/11/06 i decided i couldn't deal with Optimum Online anymore. Between the service, modem, and especially the billing issues, i thought it was time to move on.
I ordered Verizon FiOS (20DL/5UL) online and i was suprised when i saw how early they could come and install it. It could have been done 2 days after but i had an appointment then. The installer called me and let me know very kindly that he will be coming along within 30-45 mins. When he came he was very very helpful giving me advice and he didnt get right to work he made sure to find the best possible spot to install everything and run wires. It is hard to explain the installation details but the installer even managed to run the CAT5 wires where i used to have it UNDERNEATH my second layer of shingles on the side of the roof. He did such a good job hiding all the wires, i have honestly never experienced such a clean install. Oh yeah and installation time was from 10AM to about 2PM.
After the install we set everything up. The only thing i didnt like is you have to download a verizon program that "activates" the service but at the same time puts things i dont want in my computer. Like Internet Explorer VERIZON FiOS customizations and stuff. Which is okay i have to reformat that computer anyway.
After setup i did some DSLR speed tests and wowzer, i was running even faster than the advertised speed that i ordered. I usually run about 22000/4900. I just checked the verizon FiOS page and saw that the monthly price has been raised to $49.99 for my service package. I dont know if that will be the actual price. This must be something new but it is still a good value. I get like 9 email accounts and a static ip too i believe.
I am waiting until my 1 year contract on my DirecTV service is up then i am switching to Verizon FiOS TV. It seems with their On Demand and channel lineups that is a much better value as well.
Thanks for reading! -Shawn
member for 13 years, 910 visits, last login: 91 days ago
updated 2.1 years ago