 Review by beeron 
UPDATED: 251 days ago
member for 8.2 years, 2670 visits, last login: a few hours ago
 Downingtown,Chester,PA
 $39 per month (12 month contract)
 about 30 days
 "Service seemed consistant"
 "email is non-existant, lots of equipment, loose copper line"
 "Tried it for the trial period and decided to stick with Comcast."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
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Instalation was well coordinated with about 4 weeks from order to install. Install of ONT took about 3 hours with another hour to get the computer talking to Verizon. After that, connection was reliable. Verizon email is a nightmare. It took several days to get it set up due to password problems. After that, it didn't work reliably for the entire month I had it.
Customer service was pleasant, non-English speaking as a first language but communicated well. There seemed little they could do to solve email problems and finally suggested that I should be using MSN or Yahoo.
I cancelled FIOS and kept Comcast.
UPDATE:
In reading the forum, I see that my decision was correct. Still email problems and still customer service problems. In looking at the latest prices there is nothing to be gained from switching except getting locked into a year contract. If they would lower their phone rates as a bundle, I consider a switch. as it looks right now, I'll probably go with CDV.
Followup comments:  
ahhhh564
@optonline.net
| Email problems? You canceled because of verizons crappy email service? lol i would have never even think of using an isp's email address because your stuck to it if you want to switch like you did. i would have just used my regular gmail account as normal without even thinking. but hey, if they still couldnt fix a simple email problem and lost a customer because of it, then its their loss.
btw, why is an isp's email service so important to you? just wondering.. | |
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kyramilan
join:2006-11-26
Pensacola, FL | Re: Email problems? Hate to say it, but only a moron uses any ISP for email. | |
| | | | | | | Reverick
join:2006-02-16
Warwick, RI
| When they suggested MSN or Yahoo, they really mean that we provide free MSN premium or Yahoo. The yahoo portion is still @verizon.net sa an e-mail address but the server and format is Yahoo. I actually quite like the new beta Yahoo format too, reminds me of outlook express, but web-based. | |
|
Riot2102
| A Sin Has Been Commited Come on beeron, everyone should know by now that as soon as you say the slightest thing negative about Fios it will be just a matter of seconds before you are prosecuted by the Fios fanbase  | |
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EnzonE
join:2000-03-23
Indiana, PA
 ·Comcast
| Re: A Sin Has Been Commited Hey I applaud your efforts to me your actions say 'sure FiOS presumably has much faster speeds compared to Comcast at a lower affordable price but as one of your preferences being their tech support was crossing the line enough to switch back'. That's what I'm talking about you let them know I can brush you off my shoulder at the drop of a dime and not even care; props! | |
| soothsayer15
join:2002-03-01
Irving, TX
 ·Verizon FIOS
 ·Verizon Online DSL
| Not Really a hard issue Tech Support is as good as the people working it, or the customer receiving instructions. I know having worked tech support for cable and DSL before. It irks be when people say, "they told me" like the company is some Borg collective. Every ISP has good tech support reps and bad ones.
If you were having password problem in Outlook Express, the problem is quite possibly with Outlook Express. Besides, Verizon as do most ISPs, have web mail now for users that aren't technically inclined.
No one ever reads the instructions anymore. | |
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