 Review by SparkChaser 
UPDATED: 171 days ago
member for 9.4 years, 3408 visits, last login: a few hours ago
 Downingtown,Chester,PA
 $120 per month (24 month contract)
 about 7 days
 "Service seems consistant"
 "Set top boxes, loose copper line"
 "Addition of TV and package deal made the difference."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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Update 05/21/2009
New STB firmware improved the picture quality and I would rate it as good to excellent.
The internet has gone down a couple of time the longest being close to a day. Other than those it has been consistent. The speed is always at 20/5.
Update 11/16/2008 New and improved TV HA!!!
the latest upgrade from VZ to the set top DVR made a great picture quality bad. It was better with Comcast. Hope they fix it soon.
Update: 9/28/2008 New Install
Decided it was time to give Verizon another chance. I ordered the package with 20/5, telephone and TV and a HD DVR.
They appeared to have made good progress in the past 18 months. I had the ONT still installed from previous install which made it easy for the tech. The internet came right up as did the TV. The Actiontec router is still a bit of a beast but better than before. It's wireless is still not good and I have installed the Linksys in it's place. Internet speed is consistent, though for normal browsing I don't see any difference from CC.
TV quality is better than Comcast, particularly on HD.
Don't use their software to optimize. DSLR tools will get you better performance.
Account creation worked first time without any CS person. (change from first try)
Email works, not sure if it's reliable but so far it has been
Previous install:
Instalation was well coordinated with about 4 weeks from order to install. Install of ONT took about 3 hours with another hour to get the computer talking to Verizon. After that, connection was reliable. Verizon email is a nightmare. It took several days to get it set up due to password problems. After that, it didn't work reliably for the entire month I had it.
Customer service was pleasant, non-English speaking as a first language but communicated well. There seemed little they could do to solve email problems and finally suggested that I should be using MSN or Yahoo.
I cancelled FIOS and kept Comcast.
UPDATE:
In reading the forum, I see that my decision was correct. Still email problems and still customer service problems. In looking at the latest prices there is nothing to be gained from switching except getting locked into a year contract. If they would lower their phone rates as a bundle, I consider a switch. as it looks right now, I'll probably go with CDV.
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