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Review by Beefncow 
UPDATED: 119 days ago
member for 8.5 years, 223 visits, last login: 41 days ago
 Riverview,Hillsborough,FL
 $59 per month
 about 3 days
 "They used to be really good been getting worse over last two years"
 "Service has been slowing down so bad im looking into cable again!!"
 "Fios has lost its speed and it seems all they are worried about is signing people up and not maintaining the speed !!!"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
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Now as for all you people drooling who can't have fios yet because its not in your area. I feel for you, they spent two years all around me teasing me with installs everywhere but my street. But once I saw them laying fiber I called before it was done for install dates. If you all are like me it about the speed and price. In the day everyone said you will never use 3.0mb/1.5mb up or higher and as files got bigger speeds should have increased with cable,but they just stood there sitting on their hands while all of us yelled for faster speeds. They even tried to say in their commercials when fios first came out our "pipe" is bigger to fit more speed so why would you want a smaller fiber. Most of us kinda bought it for a while. Well I am here to tell you I have had them all. I started with isdn,then dsl 784/128k, then I tried Directway sat service with their so called 1.5mb/512k service. Then I went back to dsl when they came out with 3.0mb/784k service,then to cable who promised big things starting with 3.5mb/1.0mb service and it went up slowly over three years to 7.0/1.5 mb service. Well after spending almost a year asking if they ever planned on increasing to speeds as close as the fios service that verizon was installing I was told no plans. So that was my driving force to get fios. Like I said earlier I called before they had finished installing it on my street. I lost out on the specials they are offering now with new installs but oh well. I purchased the 15mb/2mb package for $49.00 a month. I called on Monday and they had crew here same day to install wire from box out in street to where the ont outside house was to go. They called me and said they could install a day earlier than I was supposed to and I said sure. So after almost three years of knowing about fios and the long agonizing wait it was installed in less than 3 days from order. The software that came with it the tech installed for some reason doesnt like windows xp media so I uninstalled it all. I still have AOL for kids and yes its still the beast with fios but not as bad, I run explorer 7 and Firefox 2, opera, wireless and my packet 8 voip off it and other software most of us high speed junkies use and with the new speed increase here in fl to 20mb/5mb my pings are down 25%. I now this is a real long review and if your like me you want as much real info as you can get from real people. To sum up this is "If you aint got fios, You need to get it" unless your cable company is gonna offer you 30,40,50 mb down and 10-15mb up which I dont see happening. Even if they do im sure they will want more than you are paying now for what fios is offering for 15/2mb or 20/5mb here in fl.
Update!! 11/12/2007... Fios continues to be a better deal than cable in my area. There are whispers that the local cable provider is going to offer a much higher speed for a lower price than im paying now with Fios. The one problem I have noticed with Fios and I might be an exception to the rule compared to other Fios owners. Anyway my Fios service is 20mb/5mb and over the last two months as more and more people have had Fios installed in my area, I have seen speeds drop and lag increase significantly to almost half my advertised speed. This is not a temporary thing I have been watching, tweaking and speed testing alot all with the same results. I will update again after I have a tech check it out to see if the issue is somewhere else other than my connection.
Updated!!! 8/19/2008..........Fios has continued to drop in speed as the months have dragged on. I even purchased a new computer again this time is a quad core X2 and as much memory as you can stuff in it......And yet Fios stops paused ......freezes and drags.....i have called and i was told its my machines settings...So i went to verizons web site and down loaded their computer tweaking software......It got slower....now that's funny.....18 tests at 7 different times and they all produce almost the same speed barely 5 mb down if im lucky..the upload is faster most times than the down load speeds......Where has fios gone besides a price increase and that made it go slower......I think I will check out cable again maybe they got the crap together finally. ................................
..Dec 03 2008 edit for the info of those who posted......I have more than done all you have recommended,. as for tech support um ok i know more than they do, rwins are max i have sent hours setting them, as for lines being below said speed i have over 200 tests to prove its below the level im paying for , once in a rare moon it hits 20 mb and thats rare . sorry for not replying sooner family first sometimes. Beef
April 30th 2009 12:36 am updated on service, As i have stated in the past i have had more phone conversation with Verizon on my service speed Issues. The newest round of trouble is there service drops off at mid evenings sometimes and does not return till the next morning. At first I thought it was the box , so I had it replaced twice, no change. Next I had yet another tech here to try and resolve a speed issue which is still slowing down even more. I asked the tech to pull up the old work orders to compare them to the past service orders to see what has and has not been done. He could not find ONE ever done at my address. As of now I have speeds of 10 down /4 mb up speeds, for some I know that sounds great. But when you started with speeds over 22 mb down and 7 mb up its less than half of what was originally installed now. They can not figure out why it keeps going off occasionally, they have said they moved me to a different feed to stop it but yet it continues. I am at the mercy of them if they just keep brushing it under the rug and refusing to fix it. As I was told by one tech as long as you exceed 10mb down and 3 up im within there allotted limits they consider acceptable for fios customer. Beef
July 14th 2009 6:00 pm
Once again I will state all avenues had been depleted from Rwins to YES tech support 8 times with all being the same results, Not one solution to the signal loss issue. I had to edit the original post as I was told it was too descriptive of fios tech support phone calls and names of people I spoke to so I can understand where some think I left that step out. After I finally told them to test it or disconnect me they sent a test man from new york to go over every part of the install and there is some bright news on the horizon they are coming to redo the line in the ground and place a booster on the property. From what the tests show im so far from the street the signal is degrading ( hmmmm I remember telling them that over a year ago). Its 618 feet to the ONT box and then to the OPSU& BBU interface its another 106 feet to the router/hub.
Their tests show a 24% drop in line efficiency in line signal at the router/hub so he feels it needs to be replaced. the good news is because of all the years I have been complaining I will be able to test the new speed upgrade. For all the people who did not see the original post and thought I left important steps out in diagnostics, I now see why all the comments were not insightful info instead of insults when I had clearly taken all the approperite steps to fix what I felt the fios installers did not understand. I told them after the first few weeks the signal was being stretched to far.
Its come down to I was right from the start! A new drop goes in on august 14th when Both me and Jim (man from new york) can be present to watch the full installation from street to router. I will decide then if I wish to test the new 100 mb service. Beef
Followup comments:  supertech315
join:2006-03-01
Perris, CA
 ·Verizon FIOS
1 edit | Have someone check it I have seem problems like is the browser and downloading firefox fixes the problem . or you could have a bad ont/ router . the techs has a laptop where he can check the speed and other system he can log to see if there is a problem with the ont. Give that a shot and if he tells u is your pc tell him to show u the speed test results on HIS laptop coming from the router ( note that is the problem is your pc you will have that problem with any ISP). GL | |
| | ITALIAN926
join:2003-08-16
Stratford, CT
2 edits | Re: Have someone check it Sorry dude, but youre off your mark. This has NOTHING to do with people in your area getting the service. I have run hundreds of speed tests on FiOS customers lines and not ONCE have I gotten below 19500 on the DL and 4500 on the up. Yes, even with a maximum 32 customers on a splitter. Usually, I get 20200-20800. You likely have a physical problem, whether it be wiring ... ( do u have coax or ethernet to the router ?) or a bad ONT or router.
You think going to a cable company will fix this problem of "shared " bandwidth ? Thats straight out funny. I like to amuse myself by running speed tests on cable modems before I yank'em out. LOL.
I have an idea... CALL TECH SUPPORT. Perhaps someone re-provisoned your line DOWN in error... maybe they can test and see a problem. If youre a video customer as well, your routers are under warranty.. and of course, any defective ONT is under warranty. | |
| 
scoopy03
join:2003-05-06
00000
·Verizon FIOS
| change your rwin settings you need to change the rwin settings on you wont ever get the speeds you are suppose to be getting. more than 1/2 of the people never optimize their connection (change the rwin just like how people used to have to adjust their carbs in cars back in the day)....if they did they would be much less negative reviews/feedback. use 256960 rwin with the program drtcp and change mtu to 1500 if you are on dhcp. then reboot (both modem and computer) and tell us if you are still having the same problem.
--
Member of FIOS tech forum. | |
| 
Kylemaul
Lovin' My Firefox 1.5.x
Premium
join:2001-03-30
North Port, FL
clubs: | (no subject given) Double check that RWIN. Made a huge difference for me. Check your wireless--make sure nobody else is tapping in, too. That said, based on your description, I'm gonna guess bad router or ONT? | |
| NbWY1
join:2003-05-23
Columbia, MD
·Verizon FIOS
 ·Vonage
| FiOS The tech who installed our 15/15 service (later upgraded to 20/20) said we were the 28th person to receive service on our node, I'm assuming it has a max of 32 houses. Pulling 20.8/16.9 isn't too bad during peak hours  | |
| Beefncow
join:2001-04-23
Riverview, FL |  reply to all
| |
| | waiting4fios
join:2005-04-08
Howell, NJ
·Verizon FIOS
1 edit | Re: reply to all Nowhere in your post do you say that you've had a technician come and check your line. I'm not doubting that you are getting slow speeds but you don't sound as smart as you claim to be. Have you replaced the Verizon router with another Verizon router (if coax) or any other router (if ethernet) where you can unequivocaly say the problem is not the router? Have you replaced the ONT? You say that you are smarter than tech support, but you seem too dumb to check/replace the most likely cause of your slowdown. I have fios service for about a year now, and just 2 months after it was installed my 20 mb service dropped to 10mb. I ran dozens of speed tests, same result. I called tech support and they noted that I had an ethernet install so they released the dhcp lease from ont to router and asked me to plug my laptop directly into the ethernet port. I did and ran speakeasy speedtest and pulled 21046 down and 4720 up. It was obvious to both me and the tech support guy that the problem was the router, it was replaced the next day and 8 months later I'm still enjoying 20700 down 4600 up on a splitter that is maxed out with 32 subscribers. So i'm sorry if I've come down hard on you but you seem to blame Verizon for a problem that you won't let them fix. It has already been suggested that you have a tech come test the line with his laptop and fix or replace whatever the problem may be. Until you have completed that step your rant has no credibility whatsoever. | |
| | | Beefncow
join:2001-04-23
Riverview, FL
·Verizon FIOS
| Re: reply to all Ok lets take this one at a time, first I have had tech's from Verizon here and they have had their laptops connected to the same router. When on their laptops we get comparable speeds on their laptop as on my new comp. Next I have changed the router more than once and with different brands too, I still the same issue. When the Verizon tech were here he tried the old lets try Verizon's site and naturally the speeds exceed the advertised speed IM paying for. As for the Ethernet card it is part of the computers MOBO, but I have gone one step farther and gone to a separate E port card, all with the same results in relation to speed. The action tech router has been a known trouble maker for Verizon but the other options they provide do not change speed values. As for Fire fox I use it and Chrome now more than IE at least till the rest of the world gets clue IE is nightmare I still have top use it on some websites. Chrome,Firefox and Opera do have less issues than IE does but it is no more than 2k at best when it comes to speed. I have tried many sites on DSL Reports and all have about the same speed. Their are a few that can show me a speed of 20 mb or more (»www.carolinanet.com...I just tested speed as I was typing it was...26876kbps down and 4772 kbps up)I used that one for the sake of using one to establish a point of view, but most show 4-7 mb just about as low as most others. So with all this being said I am looking deeper into the trouble. I have let it slip way to long as I will be having yet Verizon tech (number 4) out here to check the issues again. As for the other parts of the system ONT,OPSU,BBU all have been replaced and still the same issues arise. I even purchased a new Computer with the new I7 core processor and it made very little difference. So I will give it yet one more try with tech like I stated earlier. I have done everything possible to resolve it other than replacing the fiber to my house. | |
| 
FTTC
join:2008-10-01
Mount Rainier, MD | huh You cant even spell spent right  | |
| | 
birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI | Re: huh pot kettle black | |
| terabit
join:2002-12-18
Littleton, MA |  Experiencing same degraded speed issue.
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| | Beefncow
join:2001-04-23
Riverview, FL
·Verizon FIOS
| Re: Experiencing same degraded speed issue. Terabit, I had the same problem when I had DSL from verizon, they would install it and it ran great for a while. I then noticed a big drop off, I then found a class action law suit that was filed on behalf of others experiencing the same issues. I have since noticed the same issues with Fios I have replaced or changed all that's possible on my end. So the ball is in Fios court hopefully they learned from before. | |
| W3BNR
join:2005-03-18
Phoenixville, PA
| Verizon Fios I've been on Fios for over a year now. Using the Broadband sites I get inconsistent readings. Probably due to the usage of the free testing.
But when I go to a Frontiernet speedtest site I seem to get consistent readings of over 19Mb upload and over 4.5Mb download.
Try this site and see what happens:
»leola.speedtest.frontier.com/ | |
| | 
Pingmeister
| Re: Verizon Fios said by W3BNR :I've been on Fios for over a year now. Using the Broadband sites I get inconsistent readings. Probably due to the usage of the free testing. But when I go to a Frontiernet speedtest site I seem to get consistent readings of over 19Mb upload and over 4.5Mb download. Try this site and see what happens: » leola.speedtest.frontier.com/ How ironic - you use Frontier to test your speed, and Frontier customers may never be able to get the speed that you do, from their own speed test site. | |
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