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Member review of Verizon FIOS


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Reviews:
read 1469 reviews (1169 positive) (77 negative)
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Six Month Rating

Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:


$116 per month avg ($37 to $480)

3 year trend

Review by geilerts See Profile
UPDATED: 327 days ago
member for 6.8 years, 21 visits, last login: 16 days ago


Herndon,Fairfax,VA
$109 per month (24 month contract)
about 22 days
"speed to meet our needs at an acceptable price"
"periodic unexplained slowness of download sppeds"
"speed and sufficient stability at an acceptable price"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

    TV/Internet/Phone pkg. Contracted 5/2. Internet speed test shows 4896/1890.

    The humans, with one exception, have been amazingly and consistently nice and generally competent.

    Followup comments:

    monmouth

    @verizon.net

    "FIOS": FAR INFERIOR than OTHER SERVICES

    My beef is with the HD only! 3 Fiber repair technicians, countless looooong technical phone calls, and trying new RG-6, boxes & splitters still results in a POOR HD picture. ON HD channels: Hazy picture, trails, sidebars, every channel quality looks different. According to the techs: "The readings are good, signal is good." I invite anyone thinking about switching to look at FIOS on my new Sharp Aquos 1080p. View it for yourself before switching. Comcast HD was much sharper, brighter, more colorful and all channels looked this same excellent quality. Sounds like something's wrong doesn't it? Maybe Verizon got in over their heads.

    fiosinmass

    @verizon.net

    Re: "FIOS": FAR INFERIOR than OTHER SERVICES

    Something is wrong with your wiring or something else. I have had the service for a year and a half, on four TV's: A 47" 1080P Vizio, a Toshiba 27" CRT SD TV, a generic 20" SD CRT TV, and a Mitsubishi 25" SD TV. All of these have great PQ.

    To your HD performance, in my house, it couldn't be better. I'd escalate this to a supervisor, have them send more people. One possible thing could be that the signal is coming in too hot. Have the techs tried and attenuator on the line?
    UncleDirtNap

    join:2006-08-26
    Pittsburgh, PA
    ·Verizon FIOS

    Sorry but I've had both feeding my Panasonic 50 in plasma and Verizon's uncompressed video feed blows away Comcast. Your problems are specific to your install and you should follow the advice to escalate the call to get it fixed.

    Once you see real uncompressed HD you understand what you've been missing.
    Forums » comments on review of Verizon FIOS







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