Review by xpbx
Good "wicked fast speed i got the150/65"
- Location: Mechanicsburg,Cumberland,PA
- Cost: $190 per month (24 month contract)
- Install: about 120 days
Bad "billing. but they are getting better."
Overall "its been green lit....go for it if you can get it."
|Pre Sales Information:|
Value for money:
(ratings above consensus)
i kept subsequenting my original order. no problems. the auto call thing is pretty lame, but hey, vz has to at least appear to care about new custys. the tech was awesome, had to replace the ont 3x coz they're deploying new equipment in the field without properly provisioning or training the fsc and c.o. equipment. i run a ton of bittorrent and the 20mbps upload is sweeet. ill write more later. so far so good.
edit: so i called the vz business office to change my billing address coz i wanted to finalize my move. half hour after i called, i lost my internet access. turns out, the order they wrote to change the address, not only changed my address, but it changed the ONT from MOCA to Ethernet. and no one in rpr thought it was a result of my call to the office to change my address. they sent a tech out the next day, he was there for a half hour on the phone with the FSC and service was restored. very weird but vz has some strange processes and i guess lots of bugs to work out yet. still, the service rocks!
edit; the internet service kicks butt. the tv part, well, i had a horrid experience with billing and as a result i canceled my service. that speaks for itself right there. i speak with my wallet.
edit may 24 2009
Today's Date: Sunday, 24-May, 2009, 01:25:55 AM PST
Download Speed: 19624 kbps (2453 KB/sec transfer rate)
Upload Speed: 20324 kbps (2540.5 KB/sec transfer rate)
why arent you using fios?
edit. nov 21 2010
all is well. awesome! no lag ever love gaming on fios! if you can get it, treat yourself and your family to FIOS.
EDIT: LABOR DAY 2011
fios still kicking ass!
best thing i ever did was quit teh crappy comcast with the 250gb caps
fios. it really whips the comcraps ass.
member for 13 years, 1674 visits, last login: 41 days ago
updated 153 days ago
| |xpbx220, 221, Whatever It Takes.PremiumReviews:
Re: You Better think twice about this Service!!! there is a huge backlog of work coz the managers didnt do jack or squat during the strike. ive had the service for almost 2 years now. love it. yeah, vz sucks, but the product, once installed and debugged is freakin awesome. i thought more than twice about it man, and even though i work for verizon, i still decided to order it. you go right back to direct tv. let em know with your wallet. just coz it works great for me does not imply anyone elses experience will be smooth sailing. why would you use the vz homepage? the gui sucks. use anything but. use a 3rd party email prog dont waste time with the web based service. i wish i was allowed to assist you but they dont let just us schmoes that know what we are doing help you. you have to talk, or try to talk to the "right people." youll know when you get them, they do exist, just not where they can actually help. sorry your experience is sucking moreso than not.
| || The customer service is terrible only if the customer is terrible, its upseting , but the rep is only a rep , taking words on behalf of verzion, were advised of protocols and more then likely the agent you were speaking with just had an irate customer before you, Trust me if you show respect and kindness you would actually get a good customer service experience, seeing your bill isnt a complaint, we send out a bill for what your using, customers call in all the time just for a representative to prove a point on how a charge is valid on a bill, if your one of those whos spicy about their bills then you can find it online, all in all you know what to pay and not paying your bill would only affect you |
| || A Representative is limited on what they can do, and also just because of the state your in doesnt mean you'll get a representative from there, When a customer calls in and threatens to go to another provider, it doesnt affect us, nothing comes out of our check, we dont get penelized for it, your just a normal customer calling in, and sometimes threatening to go to another provider such as direct tv would only make us laugh, we offer direct tv for customers who cant get fios and the bills we get on behalf of direct tv is outraegous, they only offer 2 yr commitment and give you only a discount for a year and make you suffer for your last year, So understand that your only speaking to rep and everyone in the paticular call center would not get penelized or go home sobbing if you disconnect your service and switch to someone else, so all you would have to do is be polite be nice and understand were human and i can gurantee we'll do the same. |