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Verizon FiOS page on DSLReports
Six Month Rating

Reviews:
bullet 1937 reviews (1455 good) (144 bad)
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Review by guppy_fish See Profile

  • Location: Lakeland,Polk,FL
  • Cost: $70 per month (24 month contract)
Good "7 years and counting, no issues"
Bad "Don't have anything bad to say"
Overall "Good service, great internet , if you want cheap, go somewhere else and complain"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)

Update 10/20/2012

No issues, No STB's now, only use QAM for local TV

Update 03/17/2014

Nothing new, just works, flawless internet and TV performance and quality

Might drop the TV to locals only and ditch the DVR this year ...

Update 06/12/2013

Like the energizer, just keeps going. Best service available, period!

Isn't the cheapest, I also don't drive a Yugo, very good value for the cost.

Currently have 75/35 Quantum, best internet one can get.

Update 11/30/2011

Pretty boring, no issues, have the new image 1.9 and it works fine, when I renewed I went to Fios Digital Voice, it only saves 3.50 but one gets a tone of features most VOIP providers have.

Phone, TV, internet all work great ... what else could one expect from a provider? oh I know there is a forum full of never to be happy people that will knit pick things to death, for everyone else, Fios is a great service

Update 12/4/2009

Nothing New, Flawless still, very happy customer. Waiting for FDV ( Fios Digital Voice ) to roll out for Florida and Quad Play discounts that the Northeast gets, but this will just be icing on the cake.

Update 8/29/2009

Flawless performance since last update. Verizon has come thru on all promotions, The VISA card came right on time and billing is correct even though I upgraded to the 25/15 tier for a 10 dollar increase over the 20/5 tier. Everything is working great, no issues or concerns

Update 5/27/2009

Well I signed up for Video, It was really hard call to leave DTV and pay the penalty for breaking my 2 year contract, I read daily the Fios TV forum and if you go by what is posted there its a scary thought to make the move.

The tech showed up on time, he let me do everything how I wanted as I am on Ethernet, he gave me a new westel router and I configured it to be behind the dlink 655 I use for the primary router. Total install for Video change over ( one DVR ) was about 30 minutes.

Had and issue with VOD and premium channels, Verizon keep escalating internally and each time Verizon called me with the status, at the end of the day it was fixed and we are very happy with the service. The DVR disk is small but with the VOD its almost pointless to record stuff as most content is available using VOD.

Only wish is that the guide was HD width, hear that is coming latter this year. Overall, we are happy with the switch and discounts and signup bonus will cover the DTV ETF fees

Update 3/8/2009

Things have been smooth, I signed up for the double play, billing finally got the some of the credits promised and service has been solid. I watch the FIOS TV forum as see there is progress there but for now I'm staying with just phone/internet. I have increased my rating on connection reliability as the service has had no interruptions in almost 3 months.

I'm using a DIR655 for the router now, mostly for 1G lan networking, nice to be on Enet as I can switch routers as I choose.

Update 12/15/2008

Well, all the promised credits never appeared, worse the contacts at Tampa office have all be reorganized and the people that promised the credits are no longer in charge. I have tried for 3 weeks to get things resolved, I did manage to get a partial credit but it no longer makes sense to have 20/20 as except for large torrents, no place on the net , including online backup services do not support 20mb upload speeds

I have gone back to the 20/5 and phone bundle.

Also, last two days , service has gone out twice and down for 5-6 hours ( internet and phone ) and had to call 6 times to get things resolved ( 3 hours on cell phone ), the first level techs are pleasant, but literally can't do anything, including putting in trouble tickets or even getting a network tech involved without a managers approval.

The problems were all CO related as my neighbors were also out.

The 3 year wait for FIOS is now the reality a fast local internet to a slow national INTERNET, billing which has three different departments,which one of ALWAYS turn down credits over 50 bucks

When a customer of Brighthouse I always got billing resolved with one call, when they go DOCIS 3.0 I'll look into dumping FIOS, Verizon is totally out of control on the support and billing and now with two outages, I'll never get the TV service, as at least I still have TV with DTV when FIOS was down on Sunday

Update 11/15/2008

Service has been flawless. Thanks to Karl, I am on the 20/20 service now, I'm not in a bundle but due to the BBR and Karl, I'm getting credits so in effect I am getting a bundle discount.

Still using my own WRT54G and again the installation tech was great, my neighbor now has FIOS and did a similar install

One things I notice is the speed tests are useless for testing upload. I have no issue getting my rated speed using torrents and using Verizon speed test. but the fact is the Net is NOT wired for 20mbs upload from residential accounts.

Verizon has been easy to work with, again thanks to Karl, I have the local contacts and they have been fantastic in two minor billing issues ( getting charged for activation but came from DSL ) and the package change.

I'll keep milking the DTV thing until I won't get dinged canceling, currently I just call up to cancel and they keep giving me credits to stay and free movies, probably next year when the FIOS video issues are all address, I'll go triple or even quad play when Verizon finishes on buying Alltel, my current cell provider

Original Post:

Well today I got FIOS, 20/5 package and The Freedom Phone Package. I decided to wait on the triple play as I have monitored the BBR FIOS forums since day one and the Video issues still have problems ( mostly DVR issues ). I'm also under DTV contract and am happy with the service so I'll wait it out and then NOT have to give DTV 400 bucks to switch

The Tech was great!, On time, professional and installed exactly where I wanted it and we used my WRT54G as the router, never even took the Actiontech out the box. No issues, worked first try, my 3 year wait is over and couldn't be more pleased!

member for 10.9 years, 5324 visits, last login: a few hours ago
updated 33 days ago

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