 Review by HouseHome 
UPDATED: 34 days ago
member for 9 years, 3351 visits, last login: 1 days ago
 Silver Spring,Montgomery,MD
 $183 per month (24 month contract)
 about 7 days
 "Stable service with excellent install and customer service"
 "Long wait to obtain service in my geographical area"
 "Love this offering - Smartest thing Verizon has ever done"
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(ratings match consensus)
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From the time I ordered via the telephone (customer service lady one of the best I've ever dealt with) to the time of install was one of the most pleasant times in my experience. In my geographical area Verizon has their act together. Crews put fiber on the poles in late July, and I ordered FIOS in the middle of August with installation on August 27th. It went very smooth, no problems whatever, and I am loving FIOS. I got the Ultimate Freedom package which was Internet, T.V., landline, and wireless services. I signed a two year deal and pay $183 per month for everything. The ONT is an Alcatel and the router is a Actiontec. The install took just under four hours. I requested that the ONT be installed in my basement and it was with no problem. Unlike the New York area, my ONT was grounded and bonded properly. The installation was very clean and neat. The woman who did my install was friendly and knowledgeable. I would recommend FIOS to anyone. My experience with Comcast cable was the exact opposite of my experience with Verizon.
Little over one year later, and I'm still loving FIOS. Most stable service I've ever had. No down time, ever! Many near neighbors (at least five) have FIOS in their homes. I would recommend FIOS to anyone who can get it. Nothing but praise for Verizon.
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