Good "Decent speeds off-peak times" Bad "New problems since late 2012, Customer Service" Overall "Quality has been going downhill, Customer Service is still terrible."
Pre Sales Information: Install Co-ordination: Connection reliability: Tech Support: Value for money: (ratings below consensus)
I've deleted my old review back from 2010-2011 to provide an updated one for 2013. I used to only have good things to say about FiOS and my only complaint was their customer service.
Starting late 2012 I began to notice many problems with the service and I'm beginning to think they are over subscribed in certain areas. A quick look at the Verizon FiOS forums and you will start to find a pattern of problems across different states.
Since late 2012 I have now experienced the following as I get closer to peak times (afternoon/night): packet loss, increased latency, inconsistent speed tests, & poor upload speeds. I have ruled out the router and I don't believe swapping the "ONT" will help. I even bypassed the router at one point and went straight Ethernet from the ONT to a workstation.
member for 14.4 years, 391 visits, last login: 1.3 years ago updated 1.9 years ago