Review by FutureX2001
Good "Decent speeds off-peak times"
- Location: Perris,Riverside,CA
- Cost: $70 per month
- Install: about 14 days
Bad "New problems since late 2012, Customer Service"
Overall "Quality has been going downhill, Customer Service is still terrible."
|Pre Sales Information:|
Value for money:
(ratings below consensus)
I've deleted my old review back from 2010-2011 to provide an updated one for 2013. I used to only have good things to say about FiOS and my only complaint was their customer service.
Starting late 2012 I began to notice many problems with the service and I'm beginning to think they are over subscribed in certain areas. A quick look at the Verizon FiOS forums and you will start to find a pattern of problems across different states.
Since late 2012 I have now experienced the following as I get closer to peak times (afternoon/night): packet loss, increased latency, inconsistent speed tests, & poor upload speeds. I have ruled out the router and I don't believe swapping the "ONT" will help. I even bypassed the router at one point and went straight Ethernet from the ONT to a workstation.
member for 13.9 years, 391 visits, last login: 311 days ago
updated 1.4 years ago