 Review by ksw_92 
Posted: 253 days ago
member for 8.5 years, 2507 visits, last login: 1 days ago
 La Verne,Los Angeles,CA
 $150 per month (12 month contract)
 about 10 days
 "Slightly better internet access than TW/Roadrunner"
 "The triple-play pricing model"
 "Competitive to a well-run cable system but not a slam-dunk"
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Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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After having Time-Warner's triple-play (phone, TV and internet) for a year the "deal" expired and TWC wasn't interested in renewing the old pricing. That, and the fact that our local TWC system does not have many HD channels made look hard at FiOS.
The pricing for STB rentals and services are comparable. Our TW service never had any issues besides the recent DNS outages so reliability wasn't an issue. In the end it was mainly a desire to try FiOS, coupled with the desire for more HD channels, that made me switch. The promo offers for doing a 1 year deal might've helped a little...
Order-to-install time was 10 days. Their installers were busy and ended up working from 5-8pm on a Friday. My phone # didn't get ported due to some mix-up so I ended up having to call into support and getting a new number. Not too big a deal but it's something that you'll want to track closely if you really want to keep your old number. The install went well otherwise.
To me, the service is a bit better than TWC for the same price. I'm locked into it for a year now for better or for worse.
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