Review by xrobertcmx 
Posted: 234 days ago
member for 8.4 years, 2384 visits, last login: a few hours ago
 Sterling,Loudoun,VA
 $57 per month (12 month contract)
 about 30 days
 "Excellent Speed"
 "Cheap Equipment"
 "Worth the Money"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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While it wasn't hard to actually order FIOS, it took several attempts to actually get it installed. First the installers failed to show up, and no one called. Then we had bad weather, then they wanted to wait an additional month before coming back out.
Once installed the first several months did not go well. The service dropped at least once a day. After repeated calls to tech support, who did not want to help unless I called while my service was down (not really possible), an FCC complaint finally resolved the issue. It turned out I had a bad box on the back of my house, and the connection to the box was overly tight which broke the cable (Or so the tech claimed).
With that fixed we have not had any further issues, or outages. We get the full 20/5 as advertised. The included Actiontec 802.11g router didn't have the power to reach my third floor (Small townhouse), so I have turned off the wireless in it, and gone with a Linksys WRT160N with DHCP disabled and simply used as a bridge. It works.
Netflix streams at 3Mbps, looks great. Hulu works really well, even on their version of HD. And we have now ordered the FIOS Television service. Which was actually even more difficult to get installed.
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