Review by bemis Location: Reading, Middlesex, MA, USA Cost: $95 per month Install: about 1 days Fast & Reliable None? worth it

Pre Sales Information: Install Co-ordination: Connection reliability: Tech Support: Value for money: (ratings match consensus)

Had FIOS internet at two different homes, first starting in April 2009, it is May 2012 now.

Gripes--
- The ability to change services online is very limited. If you want to unbundle you must call them
- Billing can be a mess... I have phone service, they insist on billing me $2.50/mo for unlisted service despite multiple calls asking them take that off
- Bill is full of fees and quasi-taxes, my package is supposed to be $84.99/mo but ends up being $94.84 due to nearly $10 in taxes and fees, at least $5 of which are imposed by Verizon and not required by government, most are related to phone
- I'd love for them to offer a $40/mo 10/10 or 10/5 service for those of us who would like to keep costs down

Positives--
- It has never, and I mean NEVER, been down. Through 2 ice storms, a hurricane and several multi-hour power outages, I have always had service even while I was on generator
- Consistently fast & reliable, and this quantifiable as I've been in the "Sam Knows" project for over a year

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