Review by (hidden by request)
Posted: 167 days ago
(review was emailed from domain gmail.com)
 Philadelphia,Philadelphia,PA
 $54 per month (12 month contract)
 "Quick installation turnaround"
 "CS Reps lied about speed, speed slower than advertised, 12mo contract"
 "Avoid,"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
|
Overall: Poor
Verizon's website indicated an offer to get 15/5 mbps down/up at
$49.99/month. When ordering it showed 10/2mbps down/up, so talked to a
Verizon CS rep who stated this was just a typo in the ordering system and
assured me I'd get 15/5 at $49.99 even though the order system showed 10/2.
But upon install, I am only getting 10/2. Called
in to Verizon, they said I will only get 10/2 even though the CS rep
specifically stated I'd get 15/5 before I ordered. No recourse, even if I
cancel to switch out I'll get hit with contract termination fees.
Followup comments:  JohnA
Premium
join:2003-09-16
Pittsburgh, PA | ???
When was your order, and install, Mr Anonymous?
The 10/2 was just raised to 15/5 on 6/22/09.
There is no ETF in the first 15 or 30 days, not sure which it is now. | |
|  | | 
birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI | Not all facts are known Discrepancy between rated $54 per month (12 month contract) and $49.99 for 15/5 plan. Service appears to be internet only. Not sure if landline is present. | |
| 
anon56321
@spcsdns.net
| response 1) service ordered 6/29, 1 week after tier increases announced
2) glad to hear the etf is not applicable. this indicates the rep I spoke with later was also misinformed
3) anti-verizon? I didn't know there was even such a thing, who cares that much?
4) no phone line is present. there is no discrepancy, check your data.
Hopefully the crazy responses are verizon PR reps or stockholders, otherwise it's a bit sad... | |
| |
birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
 ·Verizon FIOS
| Re: response said by anon56321 :
1) service ordered 6/29, 1 week after tier increases announced
4) no phone line is present. there is no discrepancy, check your data.
OK, I got it. $45 with phone, $50 without if you ordered online. $55 without phone ordered through CSR.
If you ordered 6/29, when were you installed? If you ordered pre-6/22 and you were installed 6/29, I can see how 10/2 would happen. Also, I think re-sellers have access to old plans.
After 6/22, there is no Verizon order option for 10/2 tier. Existing orders and installations will stay on the 10/2 plan until they are changed. You should be able to make that happen by calling billing, particularly if you insist that the 10/2 should be 15/5.
If you are within 30 days after your installation, there is no ETF. You have the advantage. Try again. | |
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