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Review by Budman1018 
UPDATED: 32 days ago
member for 6.5 years, 171 visits, last login: 4 days ago
 Camp Hill,Cumberland,PA
 $179 per month (24 month contract)
 "They came on the day they were supposed to"
 "Everything else"
 "Going back to my old ISP"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
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I run a small office. Prior to the beginning of this nightmare everything was running smoothly. We got our cable/internet bill from the cable company and our phone bills from the phone company. For some strange reason I was getting two phone bills for each of our lines so in a effort to consolidate our bills I decided to switch to FIOS.
Because we have both and alarm system and a credit card machine the Verizon rep said they were keeping our voice lines as copper but were sending out a technician to install the ONT for the internet and cable TV. No big deal its still one bill, so its OK. The tech came over at the appointed time. We had a specific location where we wanted the router and ONT installed but he ignored our request and put the install at a location that I knew would create a wireless black hole. No problem they would hard wire my office computer, so I thought. Eight hours later the tech said he was done, I asked him about running Ethernet to the computer. All he said was "its working because I have a wireless signal". I tried to connect the office computer through the wireless card and all I got was "limited or no connectivity". His final words were "call tech support". After moving the router around I did manage to connect to the internet. A week later I came in and could not connect. Same error message. So I called tech support. When punched in my phone number for service I was connected not to FIOS support but to the copper support because they did not switch my voice lines over to optical. After about 20 minutes I got in the queue for FIOS. They could not help much since the computer in question was not able to connect to the network so no remote assistance could be offered. After much conversation they agreed to send out a tech to hard wire my connection. The tech came out the next day and basically told my wife that he was not going to run cable because the installation was complete and we do have a signal. He said that my Linksys wireless card, which I have used successfully in over 30 computer builds was junk. He installed a "Verizon approved" USB wireless adapter and left. Well even with the "Verizon approved" adapter my signal is intermittent. Some times it connects sometimes it does not. I have to power cycle the router and computer several times before it gets an IP address. Monday I'm going to call and get the FIOS taken out and hopefully the cable company will be able to restore my service that day.
UPDATE: It's been three months since I had my FIOS installed and still the nightmare continues. I built a new computer and ran some CAT5 cable instead of wireless and its working OK. The upstairs computers still drop signal some of the time but I can live with that until my two year commitment is up. At that time I will call and cancel all my Verizon services and if they do not come at the exact appointed day and time I will personally rip all of their equipment out of the wall and throw in the dumpster after letting my dog take a leak on it. Not only was the installer worthless but their billing and customer service department must have went to the same school of ineptitude. The $30 monthly discount has not yet appeared on my bill. Even though I have called several times the bill is still $200+ and not the $179 agreed upon. If they ever get it right I'll not hold my breath for a refund either. My second phone line which is used for a fax machine does not have unlimited long distance. Every fax I send out of the local calling area costs me by the minute. I cannot believe in this day and age anybody charging for a long distance call. They cannot or will not lock out the On Demand service on my waiting room TV, so if some client either accidentally or on purpose decides to order a PPV movie I'm stuck. From reading all the glowing reviews of the FIOS service I realize that my case is an exception. BUT WHY ME???
Followup comments:  JohnA
Premium
join:2003-09-16
Pittsburgh, PA
| Cat5e connectionAll business installs should have Cat5e connections for data. How can it be worth losing a customer over 1 more cable run.
You can, if you choose, run your own Cat5e cable and be able to put that router wherever you want. The data connection can be changed from coax to ethernet, with a phone call to tech support, or a post in the »/forum/vzdirect You also can use your own router, if you don't have TV. | |
| | supertech315
join:2006-03-01
Perris, CA | Re: Cat5e connection Shame on that lazy azz tech. get someone from the fsc to send a tech out and get things done the way you want it . ( as long as is doable ) . write a complain letter to his boss | |
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