Review by jydogg 
UPDATED: 78 days ago
member for 173 days, 211 visits, last login: 6 days ago
 Taunton,Bristol,MA
 $139 per month (12 month contract)
 about 14 days
 "Speed, picture quality, selection of video offerings"
 "Billing department borders on criminally insane, tech support is from Mars..."
 "Been stable for a while now, hope it continues, best value in town right now"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
Ordered FiOS in April 2009, delayed install until May 1st for personal reasons. Installer was top-notch and knew his stuff, and was in and out in just a few hours with all services working fine.
Order was FiOS HD Extreme Triple-play, with 20/5 internet and unlimited phone.
Actiontek rev. E router, 2 QIP-2500 STB, and 1 QIP-7100 STB were installed.
Service quality is excellent. Picture on the video service is better than cable ever thought of, and just as good as my off-air antenna on my local broadcast channels. Phone service is good too, no quality issues, and FAX works fine over the fiber. HS Internet has been mostly good, speeds are exactly what I ordered once I did the Windows tweaks.
The only gripes I have are the billing which is nightmarish and borders on bait-and-switch tactics, and the extreme lack of tech support. Also, some of the routing paths once your packets leave Verizon space are less than ideal. I wish they'd stop routing through Level3. Also, they need to get the QIP-7100 box to stop resetting every couple of days and losing the HDTV tweaks I apply to get SD video to pillarbox correctly on my Vizio TV.
** UPDATE 08/11/2009 **
Lately there have been MANY problems with FiOS TV - channels randomly disappear for days then suddenly come back. This is on all boxes. Verizon's tech support always claims there to be an outage in the area. I think they never take that banner off to cover their ineptitude. I am considering switching again due to my inability to watch what I pay for.
** UPDATE 09/21/2009 **
The situations have finally stabilized. The billing department finally got their heads out of their nether regions and my monthly bills have the correct amounts of both money and sanity. The TV situation has improved drastically as well, with no serious complaints on any channels I watch. Still some audio issues on some of the SD channels, but those problems are nationwide and I watch the HD versions of those channels which don't have the audio issues. The internet has been rock-solid as well, with no lousy routing or dropped packet issues. I stream a 3-hour radio show from here weekly for live broadcast at a high bit rate and it's been flawless.
Followup comments: | Forums » comments on review of Verizon FIOS |
|
Verizon FIOS
(154)
(173)
·