Review by sieklucki1 
Posted: 125 days ago
member for 7.2 years, 1819 visits, last login: 4 days ago
 Lincolnshire,Lake,IL
 $60 per month (12 month contract)
 about 3 days
 "Decent speed; good underlying technology"
 "Billing information is terrible; billing support equally bad; no information after sign up; automatic charges (not authorized)"
 "Okay, not bad, but not stellar either."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
I signed up online and was had the service installed the next day; overall, this portion went well.
Speeds are good and on target. However, pings are higher than I would expect (usually, 50-90ms range). Under any notable upload (even 25% of my overall upload speed) pings jump absurdly high and become inconsistent (30ms-300ms).
Billing is terrible. If you only order FiOS, they do not sent a bill ever. Further, you are automatically enrolled in auto-pay with the credit card you initially provide even though I was not informed of this ahead of time. When I finally did see a charge show up on my credit card, it was for an incorrect amount. Trying to fix this was a hassle since I didn't have a bill sent to me (and thus did not have an account number) that took a cumulative amount of over 3 hours over the course of three days (calling after work meant that when I started making progress on the first day, the service center I needed to eventually be connected to had closed).
Overall, not bad service, but not quite the mecca that many claim it is. I would say it is comparable to my local cable service.
Followup comments:  Mannus
Premium
join:2005-10-25
Fort Wayne, IN | billing options if you log into verizon.net and go to the billing options, you should be able to change payment type to ACH checking. I have FIOS only and that's how I am set up. Your bill should also be viewable from there. | |
|  | sieklucki1
join:2002-08-12
Liverpool, NY
 ·Verizon FIOS
 ·Charter Pipeline
| Re: billing options Thanks for the response Mannus, I am indeed trying to do that. There are two points I'd like to clarify though:
1) I did not receive a bill in the mail so I couldn't sign up for the online account (it asked for my last bill date in order to sign up, and the only way to obtain it was to spend a lot of time on the phone with Verizon trying to get it).
2) I am quite eager to change my payment type, but for the past 5 days now, the portion of the site that would in theory allow me to do that is under renovation.
I'm currently still of the opinion that the service is decent, but not exemplary. | |
| | | | | sieklucki1
join:2002-08-12
Liverpool, NY
·Verizon FIOS
·Charter Pipeline
| Re: billing options I have been logging in to verizon.com (as I was instructed to do by support when I called them).
Verizon.net gives me some hope, but it looks like they use a separate login from verizon.com. Unfortunately, when i enter my 15 digit order number to register (I am confident the order number is correct because that is the number on the printout when I ordered the service online AND it is also clearly labeled in my confirmation e-mail), I am told that I have entered an invalid number.
Nothing is ever easy. It appears that I will have to call support again in order to get this straightened out - hopefully this time I will not have to waste quite as much time on the phone as I did last time.
Verizon really doesn't want to deal with customers who don't want their land-line; I always have to spend a couple minutes when I first call explaining that I don't have a phone number with them. Too bad that they don't have support after 6pm, looks like I will have to wait until at least tomorrow to take care of this. | |
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