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Review by Mike See Profile

  • Location: Pittsburgh, Allegheny, PA, USA
  • Cost: $230 per month (12 month contract)
  • Install: about 5 days
Installer was good, far better than Comcast in ever regard. Performance and quality is so much better.
A lot of rare HD channels that no one wants instead of other useful HD
Bye Comcast. Hope to never see you again
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Finally. After as long as fiber has been out I can finally get the thing.

I got a call one night that the fiber was lit up on my street and placed an order on the spot. I'm getting Digital Voice (VOiP), IPTV, and Data - 25m/15m.

5 days later the installer showed up, cut down the copper, put up aerial fiber, and hooked up everything.

I get a call at 9:25am that the fellow will be out here (one guy) to do everything. He shows up at 9:45am since traffic was good.

He's based about 20 miles away to the north. Everything is going to go off of coaxial. ONT / Power will be inside.

I showed him the ropes he said it isn't going to be too bad.

Now the fun starts.
Verizon isn't even good to Verizon.

None of us could see the fiber drop. He went to the back alley then lit up a cigarette. Can't see anything. He picks up his cell and is on hold for like 15 minutes.

Apparently the initial fiber lay is about 200 feet too short so he's going to have to go back to his depot, pick up a terminal, a line truck, and then extend the fiber, install a terminal, THEN he can tear down the copper.

Estimated time to completion - 7 hours.

This is turning really, really bad.

So after he comes back he clips the copper, runs the fiber, runs everything.

Now the configuration part... yeah not so much.

The HD box and one standard was DOA so he got another of each and each worked. He said a lot of these are DOA.

The Motorola 7100 HD and apparently any Onkyo product = instant green screen because of a parity bit error because "there is no HDMI standard" according to the installer.

So you can't quite use HDMI sound. You need to use optical out. He gave me an optical cable and said have fun and peaced out.

As of now the IMG is release - 1.6.2, Build 08.58, QIP-7100 PI.

I did have to call Verizon tech support because the installer locked me out of my new FiOS router - Actiontec MI424-WR Rev. D (Taiwan).

However, I would like to give one last big FU to Comcast. It took 35 minutes to cancel my account. I was transferred 4 times and the last guy who actually claimed to cancel gave me lip for a good 5 - 10 minutes about how it was a bad mistake and tried to FUD Verizon. What an ass.

--

03-01-2010 update

My firmware is now 1.7.1 and I changed a standard box to a HD box. That fixed all HDMI problems with the Onkyo.

--

10-04-2012

Completely solid. 5 hours of downtime in 2 years. Not bad. A shame that the roll-outs have stopped.

---

11-21-2014

It still works great. I have no complaints. I added a third party Asus RTN66U wireless router and turned off the Actiontec wireless. The range and performance is better.

9-3-2015

Still okay.

--

06-12-2019

Got bumped up to gb fios. My node is overloaded but it's a heck of a lot better than what I had before.

03-04-2024

Needed a new remote control. The phone person accidentally cancelled the service. They couldn't undo it. I have spent 6 days, 15 chat / phone calls, and 2 visits to the FIOS store. My bill went up $40 a month on their mistake. Service and support is useless. Awful.

member for 23.5 years, 11201 visits, last login: a few hours ago
updated 14 days ago


VashTS
@verizon.com

VashTS

Anon

Not so much

First its not IPTV! Thats only AT&T. Yes the HDMI is an issue its calle dthe green screen of death. Switch to RGB and you will be good, same pic quality. HDMI will be fixxed soon. And I bet the login for the BHR was the defult. Its always setup that way and hey if not, Fact reset and it will ask U to creat a login for it.

comcasted
@verizon.net

comcasted

Anon

Re: Not so much

i recently switched form comcast to verizon

and at the end of the month they sent a tech to my house on a saturday to terminate service. they waited til the end of the month and i've still not received any rebate for the partial last month.

then over a month later they sent some representative to my house, again on a saturday, to see if i would switch back, quotes me $10 less per month than i'm currently paying verizion. apparently they had all my verizon info, i guess verizon is selling us out to the competition for a quick buck.

tp0d
yabbazooie
Premium Member
join:2001-02-13
Bulger, PA

tp0d

Premium Member

.

roll outs havent stopped.. theyre building mt washington now. (mebe you meant somewhere other than the burg?)
qworster
join:2001-11-25
Bryn Mawr, PA

qworster

Member

My gigabit FIOS sucks!

I have FIOS TV and gigabit Internet. For the first year it was GREAT but now it's SO oversubscribed that my TV picture freezes all the time - even when I'm only using one TV set. Also, my Internet has gone down three times during the past month. Every time was around 3:30 PM and it stays out for 2-3 hours and then magically starts up all by itself again. Each time their web site has shown that they are having no problems. Every time the lights on the gateway look completely normal.

Darthgamer64
join:2013-10-06
Princeton, NJ
Greenwave FiOS-G1100

Darthgamer64

Member

Re: My gigabit FIOS sucks!

could be faulty fiber optic connection or the ONT could be going bad. That most definitely is not the norm and a quick call for someone to swap it out should get you back up again.
I heard spiderwebs got caught in the fiber optic splitter boxes in the neighborhood once causing bad quality but it was rectified once the Verizon tech came and cleaned it out.

Mike
Mod
join:2000-09-17
Pittsburgh, PA

Mike to qworster

Mod

to qworster
they def don’t have the backend for this to be a popular package

Darthgamer64
join:2013-10-06
Princeton, NJ
Greenwave FiOS-G1100

Darthgamer64 to qworster

Member

to qworster
Being oversubscribed has nothing to do with the issues you were having as oversubscribed means your Speedtest won’t be 800-900 mb/s

Either the ONT is faulty or the fiber optic connection is weak. It’s not like cable where you can definitely have too many subscribers per node affecting the neighborhood and screwing with picture quality.
It’s fiber, it’s not gonna be affected by your neighbor like cable does, which is the best part.

Seriously, do yourself a solid and get a tech out.