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Review of Verizon FiOS (fiber)


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Six Month Rating

Reviews:
1872 reviews (1443 good) (121 bad)
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Review by serge87 See Profile
member for 3.5 years, 942 visits, last login: a few hours ago
updated 130 days ago

  • undisclosed location
  • $205 per month
  • (24 month contract)
  • about 1 days
  • "Excellent uptime!! 5 Years of uninterrupted service!"
  • "Actiontec router was average, replaced with my own router."
  • "Best of the best in the high speed market - When it actually works..."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)

Since Christmas 2012 latency and packet loss has gotten so bad that I will probably switch to Time Warner Cable if it is not corrected in the next 3-6 months. For the price they charge this is a joke...

Comments:
ITALIAN926

join:2003-08-16
kudos:1

probably wont fix itself......

Might want to call in a repair issue?
serge87

join:2009-11-29
Reviews:
·Verizon FiOS

Re: probably wont fix itself......

said by ITALIAN926:

Might want to call in a repair issue?

Repair call won't do anything, I have full speed but latency is crap and I get massive timeouts. Verizon refuses to acknowledge the problem. They insist it's everything except their network(my router, pc, website visited, etc). I have hard evidence via trace routes and pingplots but the tier 1 support doesn't even know what a trace route is. I am not the only one - see the forum especially the thread titled " High pings / bad routing..."

MovieLover76

join:2009-09-11
kudos:1
Reviews:
·Verizon FiOS
·DIRECTV
·Optimum Online
·Cablevision

Re: probably wont fix itself......

Just insist to talk to their manager, eventually you'll get someone who knows their stuff. Verizon FiOS has the lowest pings I've ever had something is definitely wrong

»www.speedtest.net/result/2504358514.png






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