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Review by julesism See Profile

  • Location: Lewisville, Denton, TX, USA
  • Cost: $140 per month
  • Install: about 4 days
Service never goes down and I always get the speeds I pay for.
Billing is a complete mess. Still behind on HD content.
FiOS has lost it's new car shine/smell.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I've wanted FIOS for years but never lived in an area where it was available. How I lived without FIOS for so long baffles me. Now that I have it, I'll never be able to live without it. The internet speeds are unheard of and are stable\reliable. Internet is most important to me so I'm golden. I'm using my own router. My internet is Ethernet\DHCP so all I had to do was release the DHCP lease on the Verizon router and plug the Ethernet drop into my Linksys WRT610Nv2 running TomatoUSB. The routers supplied by Verizon are yawn.

TV is pretty good but here is where my complaints are. The hard drive size is not very big. FIOS TV is missing several HD channels that many other providers have. For me, I'm disappointed that Fox Soccer Channel HD and BBC America HD are not available. I had Remote DVR Access working using my Linksys router but they disabled my access because I am using an unsupported router. I understand if it's not supported but don't disable mine when it's working fine. Not happy about that but I'll live.

My bill will go up to ~$170 a month ($155 if I drop FS+) after my first 6 months. First month is ~$135.

Signed up on 4/26/10. Live on 4/30/10
FIOS 35/35 Internet
Ultimate HD with EPIX
1 x Home Media HD-DVR STB
1 x HD STB
Fox Soccer Plus a la carte (+$15)

UPDATE 11/2/10
In late July, I returned the Home Media DVR and the HD STB for a HD DVR box to save some money. It took until October to get the billing straightened out but each time I was properly credited, just a hassle to call and fix it. It's all good now. My bill is now ~$135\month after promotions\credits. I'm getting $20 credits and HBO\Cinemax free until December.

UPDATE 12/22/10
I just dropped FiOS TV but kept FiOS internet. I now have 15/5 for $54.99 a month. I switched to TWC for TV because they have 3 soccer channels (FSC, FS+, and GOLTV) in HD. FiOS has 0. As soon as FiOS catches up with FSC and FS+, I plan on going back to FiOS TV.

UPDATE May 2011
I came back to FIOS TV after the footie season was over and also went with a triple bundle. I currently have Ultimate HD with a MR-DVR in the living room and a stand alone HD box in the bedroom, 35/35 internet, and digital voice for ~$136/mth including taxes and after discounts. I'm happy with the newer STB's and FSC-HD is nice. All I need now is FS+HD and IMG 1.9.

UPDATE 11-28-11
Bill went up $10 to ~$146. Lost a discount. Following another members action, I've decided to lower the value for money option. I'm constantly debating whether or not I should go back to TWC for TV. FiOS TV has fallen behind with HD additions. TWC has FS+, GolTV, ESPN Deportes, and soon Fox Deportes all in HD. FiOS has none of those. It was like pulling teeth getting FiOS to give us FSC in HD. I'm pretty sure I can count the number of HD additions since April 2010 on both hands. Really wish FiOS exec's would make some decisions on their plans to combat this but nothing but fuzzy math and logic so far.

UPDATE 4-11-12
I decided to lower the pre-sales and tech support ratings. The product works great but when I have to speak to six different reps to make changes to my account, it's frustrating. Anytime I have made changes to my account, it's been painful :/

UPDATE 4-9-2014
We dropped TV service many months ago. FiOS TV is still way behind on HD content for our interests so we have TWC for TV. We currently have 50/25 internet only. Bill runs just under $74 a month. Considering bundling with TWC but 25mbps up is nice.

UPDATE 7-31-2014
Added TV back just before the World Cup in June. Upgraded to 75/75 speeds on 7/20. Just got my first bill it's $15 higher than what I signed up for. Thankfully I still have the order information with the price I agreed to. Waiting on Verizon to sort it out. Billing issues plague Verizon FiOS. Don't get me started on the fact that you cannot order TV service with a cablecard online or a phone rep...

UPDATE 10-12-2014
I've relocated out of Texas and no longer have Verizon FiOS. Overall, the past 4.5 years were ok. FiOS is still a bit behind on HD content (FS2, Fox Soccer Plus, NBCSN PL Extra Time) for me and billing still struggles to get it right the first time. FiOS is by far the most reliable service I have ever used. I cannot recall a single outage that was the fault of FiOS infrastructure.

UPDATE 3-12-2015
I (sadly) cancelled service in 09/2014 but was very excited for my move. I received electronic and paper statements for a credit of $13.13 for 5 months. Last month I decided to call billing and ask about the credit. I was promptly cut a refund check. This week I received a bill for $15.55. I called billing and the rep could not tell me why I was charged but he promptly credited my account. Someone should write a song/novel/movie regarding Verizon FiOS billing -_-

member for 22.2 years, 5170 visits, last login: 1.1 years ago
updated 9 years ago


fibergeek4
Frontier FiOS :/
join:2015-01-16
Southlake, TX

fibergeek4

Member

This pretty much sums it up.

I live in Southlake and have had FiOS for over 12 years now. I love the reliability of the service and the fast speeds but billing is a complete mess. I've always had problems with false charges and my bill being wrong. Anyways, love the service but not the billing side and I'm going to be really sad when Frontier takes over Verizon's fiber optic lines.

IwantFSC
@navy.mil

IwantFSC

Anon

FIOS Service TV lineup

I am a 3 days old customer. recently converted from COMCAST. I thought they were bad!!

FIOS Sports package leave a lot to wish for. Very short of HD Channels and a license to steal your money in broad day light is you want to add a channel to your bundle package. Extremely disappointed with the TV Service.