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Review by bsangs See Profile

  • Location: Montclair, Essex, NJ, USA
  • Cost: $70 per month
  • No Cap
Internet speeds, reliability
New TV software is terrible
12 years now and it remains the best provider I've ever had
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

-- Fios Internet is rock solid.
-- Fios customer service in general is very good, especially when using online help.
-- Fios signal reliability is second-to-none. Can still count on one hand the amount of outages we've had.
-- Fios Mix & Match has eliminated contracts, a great development.
-- Fios price reflects a $10 monthly discount for auto pay, and a $10 monthly discount for being a Verizon Wireless customer.
-- Fios customer for 12 years now and it remains the best provider I've ever had.

***UPDATE*** Removed all my previous comments about the Fios TV service since the most recent software update ruined the entire experience. They turned Fios One into a slow, sluggish mess. So I dropped the TV service and decided to use the YouTube TV service. ***UPDATE***

member for 21.6 years, 4441 visits, last login: a few hours ago
updated 3.4 years ago


Noni
@bhn.net

Noni

Anon

Horrible Tech Support and Customer Support

I ordered fios on 12/5/13 and first available install date was 12/14/13 between 8-10am. Tech showed up and said he was not going to install what I asked for since it was not worth the money. He went outside and called and upgraded me to a higher price package. He had some lady talk to me on the phone and she told me the price and I said no it was too much. The tech snatched the phone away and hung up on the lady. He went outside and was talking on the phone to someone else. Verizon called me on my phone and was offering me a different package when the tech came inside and told me to hang up the phone. I asked why he said all they are gonna do is confuse me. I said I am not going to hang up. He got in his truck and left. Now I can't get a tech out here. This has been an 11 hour nightmare. Thank goodness I did not cancel Brighthouse. Verizon Fios is horrible!!!

ITALIAN926
join:2003-08-16

1 recommendation

ITALIAN926

Member

Re: Horrible Tech Support and Customer Support

Noni, that is completely ridiculous. I hope by now you have entered a complaint through the proper Verizon channels. What you experienced was a technician upgrading your package essentially without your approval in order to obtain a COMMISSION. You got a very bad apple there, unfortunately. The majority of their technicians do good work. Keyword: majority.
bsangs
join:2002-08-21
Montclair, NJ

bsangs

Member

Re: Horrible Tech Support and Customer Support

Italian is right Noni. The Verizon techs are by far the best I've ever dealt with. What happened to you is not only ridiculous, but far from the norm.

Anon8bdef
@71.191.209.x

Anon8bdef

Anon

FIOS One Set Top Boxes are terrible

Upgraded to FIOS One set top boxes. The main media center box reboots constantly. I have been through tons of troubleshooting with the support team. Finally got them to send out a different box. It started rebooting constantly right away. I have read that their new set top boxes may not be compatible with the cabling and wiring they installed for the original FIOS system. If that is the case, then they should be ashamed of themselves for having put this product out. Either way, we spent a lot of money and can't watch TV. This has been going on for more than a week now. Just rediculous. The worst part is that all the boxes are slaved to the main media center, so if it is down, you lose TV everywhere.