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Verizon FiOS page on DSLReports
Six Month Rating

bullet 1937 reviews (1455 good) (144 bad)
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Review by nasadude See Profile

  • Location: Rockville,Montgomery,MD
  • Cost: $209 per month
  • Install: about 5 days
Good "speeds still good, connection quality not so good right now"
Bad "price"
Overall "fios was bulletproof up until a few months ago"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

for most of the period since signing up for FIOS the connection has been rock solid. Over the last few months I have noticed the connection being "noisy" using the pingplotter tool; however, web surfing and gaming not really affected, but on rare occasions have been getting packet loss. The video service has also been having transient, intermittent issues (video scramble, audio dropout), but nothing horrible.

Unfortunately, verizon doesn't seem to care about noisy connections and has been unable to see any problems remotely. One tech rep diagnosed over the phone that our router was bad and sent a new one, but this didn't fix the issues (at least I have the new N router now).

They will do a truck roll, but if they don't find any issues I will be charged $100, so I'm not very happy about the tech support. Look at the attached pingplot and see if you think I have a good connection.

Click for full size

member for 13.1 years, 4334 visits, last login: a few hours ago
updated 2.1 years ago