Good "Outstanding performance for both Internet and TV. Phone is the same as it's always been. Reliable." Bad "Limited Free VOD without subscribing to movie package" Overall "Outstanding"
Pre Sales Information: Install Co-ordination: Connection reliability: Tech Support: Value for money: (ratings above consensus)
installation in late August 2010 was outstanding and on time. No billing errors to-date. 35/35 Internet performance is as expected. Phone is reliable as expected. TV service is outstanding for PQ and the latest firmware release adds a lot of good stuff to the boxes. My only disappointment is the limited free VOD available without subscribing to a movie package, especially with the top level *Ultimate" service package.
UPDATE: Upgraded to 75/35 when the contract renewed and still very pleased. Effectively getting 83/38. TV remains excellent in quality.
UPDATE 9/2014: Upgraded to 75.75 automagically and effectively get 83/92. I occasionally have some routing/network issues, likely caused by peering "out there". TV remains excellent quality; in fact, it seems crisper since moving to the VMS/IPC. Quantum boxes. Current package is Preferred TV - 75/75 Internet - FiOS Digital Voice
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