 Review by Miataman 
member for 2.4 years, 1035 visits, last login: a few hours ago
updated 119 days ago
 Chelmsford,Middlesex,MA
 $250 per month about 15 days "HD quality" "support services (beyond abysmal) but online chat is superior" "Trade-offs at work, I guess"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
As a former VZ / BA / NYNEX / NET C.O. technician (retired) I expected more from the service side of the house. my bad.
This is an update after a year. picture is great, awaiting new sware update, so can't comment on that. Billing-wise, I'm now into my 2nd week of trying to get my bill straightened out. I replaced a non-hd stb with a hd-stb. My bill arrived and it increased by $ 120.00 !!!!!. It looks like my Ultimate Employee discount was removed, and other services added. Having spent years in the muck with them, I know what's going on. I know the only way to get it straightened out is to "keep on keepin' on". A call or two every day, perhaps a stop by the local FIOS store, I'll wear 'em down eventually!
Update: 02/11/2012....
Took 3 bill cycles to straighten out. I have actually talked myself out of adding some premiums for fear they'll mess the billing up again!
Update 12/08/2012....
Billing has been much better for at least a year, I have made changes, and all flowed smoothly thru. Cost is getting up there, but I'm loving the IPad viewing APP. took long enough to get though.
The few service issues I've had were handled smoothly via online chat. 
Comments:
|
·
