Review by wasntme
Good "Fast Service... when it works"
- Location: Richmond,Henrico,VA
- Cost: $120 per month
- Install: about 200 days
Bad "Very unreliable. Constant outages."
Overall "So unreliable that I have to go back to Comcast after just 6 months."
|Pre Sales Information:|
Value for money:
(ratings below consensus)
Customer Service was good to start but there have been issues with billing and services not being correct. I got the triple play bundle and I got several discounts due to the issues with billing and account setup.
Internet service has been very unreliable. I moved from a very reliable Comcast due to price increases every 6 months. It was getting to be too much. Verizon locked my deal for 24 months and I was still allowed to go month to month for service with no contract.
I have been having constant service interruptions and issues (the whole neighborhood does). The final straw came last week when I lost internet again. I called Comcast and made a deal and then called Verizon to cancel.
Verizon has great customer service BUT very unreliable services, the total opposite of Comcast (with miserable customer service but very reliable services).
member for 3.1 years, 16 visits, last login: 1.7 years ago
updated 2.4 years ago