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Verizon FiOS page on DSLReports
Six Month Rating

bullet 1939 reviews (1456 good) (144 bad)
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Review by MagScribe See Profile

  • Location: West Chester,Chester,PA
  • Cost: $330 per month (24 month contract)
  • Install: about 5 days
Good "Speedy Internet, awesome HD picture"
Bad "Horrific customer support, pricey, bad, untrained installers"
Overall "When it's good, it's great, when it's bad, you'll actually miss cable."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

Been with FIOS Tv since Feb., 2007.

Switched from Comcast Internet and DirectTV.

The first couple years were generally good — good TV service, great Internet. Until they upgraded our ONT. Since then, it's been a nightmare of splitter failures, signal loss and botched service. I've personally had to replace multiple splitters, as at best TV signal is barely above threshhold for picture. When the splitter suffers a slight attenuation, boom, channels go away. We get burps and stalls on Net' and VOD, too , too.

Internal wiring doesn't appear to be the issue, as signal/channel failure is equal among four boxes. After a half dozen service visits, Verizon has been unable to solve the issue, claiming their ONT is just fine and dandy (It's not).

Customer service has lied -- claimed that an "escalation" service would contact us.

Unless you're very patient and rich, Verizon FIOS might not be worth your time or effort.

member for 13.2 years, 3835 visits, last login: a few hours ago
lodged 3.3 years ago