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Verizon FiOS page on DSLReports
Six Month Rating

bullet 1957 reviews (1465 good) (149 bad)
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Review by CXM_Splicer See Profile

  • Location: Bellmore,Nassau,NY
  • Cost: $45 per month (12 month contract)
Good "Speed, reliability"
Bad "Customer service, billing"
Overall "Highly recommended as a connection. Just don't try and cancel!"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

After I got a new apartment, I compared my 2 options for Internet: Cable or FIOS. I have had both in the past and was happier with FIOS for the speed. Reliability on both were fine but when you compare the speed/price ratio, FIOS was my choice.

Order/install went fine but it was partially because I had already run the coax. The only other hitch was that the tech didn't give me the account information to log on and create email/subaccounts; I had to call customer service to get it.

Service was fine for 3 years; don't remember so much as a single outage.

Then, I moved and called for a disconnect. Service was terminated all right but the bills (to my credit card) continued for 4 months. Several calls to customer service were able to get me refunds credited to the card but the charges would re-appear in full. The only way I was able to fix it was to dispute the charges to the credit card company.

Overall, I recommend their connection. Probably the best Internet service I have had.

DISCLOSURE: I am a Verizon Employee.

member for 3.6 years, 1471 visits, last login: 260 days ago
updated 3.5 years ago