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Six Month Rating

bullet 1937 reviews (1455 good) (144 bad)
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Review by pshifrin See Profile

  • Location: White Plains,Westchester,NY
  • Cost: $104 per month (24 month contract)
  • Install: about 4 days
Good "Wacky setup in an apartment but in the end, works well."
Bad "Apartment internet speed limitations & 8.5 hour install!"
Overall "Jury is still out"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I live in a condo complex which recently had Fios installed. Unlike a typical home, where the fiber and ONT is in your house, ours is an MDU install. All the ONT equipment is in a common telco area of our complex basement. They disconnect your current cable (cablevision) feed for TV and run the internet over your existing phone copper pair using VDSL. The 20/20 advertised speed maxes out at 20/16. If i went higher on the download tier, I would still max out at 16 upload. Compared to 20/2 on cable, i'm not complaining.

We have two tivos and swapping from one provider to another is great, you don't lose any recorded programs or season passes.

It took 8.5 hours to complete the install, which I find crazy. I can understand if it was a private home and they are running fiber, etc, but all they had to do was disconnect some coax and reconnect their own and then punch down some copper for the phone / dsl.

The bottom line is that although the installers were nice guys, they didn't know ANYTHING! I had to tell them to use filters on the phone jacks, suggest coax issues, explain cablecard pairing, etc.

As far as the service goes, everything is fine. Awesome picture and fast internet.

member for 14.2 years, 1743 visits, last login: 4 days ago
lodged 2 years ago