Review by (hidden by request)
Good "I know it's a good service once they get it up and running"
- Location: Millstone Township,Monmouth,NJ
- Cost: $205 per month (24 month contract)
Bad "Their installation process is THE WORST!!!"
Overall "If you order Fios, be prepared to not have it installed for at LEAST a MONTH!!"
|Pre Sales Information:|
Value for money:
(ratings below consensus)
We bought a brand new house in June 2009. A month before we moved in, I called to order FIOS. I explained our closing date was June 30th, and we wanted services installed by the next day when we moved in. I also explained that it was a NEW house in a NEW neighborhood. My father worked for Verizon (he's retired now) and told me to tell them that buried services was going to have to come out. They told me it won't be an issue. July 1st comes, we are moving in everything hectic when the Verizon tech shows up and tells me he could not install our services since there were no lines running to the street or our house yet. I was FURIOUS!! We lived in our house for almost 2 weeks before they finally got us installed. They shaved a little money off the bill for our "troubles", but 2 years later when the bill went up, we chose to cancel and switch to Cablevisions/Optimum. Which, by the way, managed to have us up and running in less than 3 days from the day I called.
Jump forward to summer of 2012. We had work done in our yard, and the workers accidentally severed our Verizon Fios optical cable. We didn't care at the time since we weren't even using it.
Now fast forward some more to November of 2012. After Hurricane Sandy hit our area, we had SO many issues with Cablevision/Optimum and our neighbors with Verizon Fios never had any interruptions in their services. So, we decided to switch back to Fios. I called Verizon to place the order and IMMEDIATELY explained about the severed line that was going to need to be replaced FIRST. Once again, I was told this would not be an issue. There would just be a delay since they were still backed up from the storm. Not a problem for me, I understood about the 2 week wait. However, I did stress to the customer service rep that the buried services HAD TO be done first. Again, not an issue, I was told.
On November 27th, a tech shows up, rings my bell and tells me, there is NOTHING he can do for me since there is no fiber optic line running to my house. NO KIDDING!!! I told him the story, he calls a supervisor and gives me a new install date of December 6th. Later that day, a customer service rep calls me and says that the buried services would actually be out here on the 6th and the install will be done on the 7th.
A few days later, someone came out and marked my property so I felt things were finally on track. December 6th comes and NO ONE shows up to do any work at all. I call Verizon again and I'm informed that someone canceled my appointment!! I am once again ANGRY and confused by HOW a communications company can be so GOD AWFUL communicating with their customers and their employess!
Of course I get a few hundred apologies, and I'm now given a NEW date of December 13th. Which I'm really unhappy with, but OK, they claimed they couldn't get out here any sooner.
December 7th, I'm making dinner around 5PM, doorbell rings and it's Creamer the service here to bury our conduit!! I'm annoyed yet happy someone is actually here to do SOMETHING.
December 9th. Sitting home watching football, doorbell rings and it's a Verizon tech. He's COMPLETELY confused as to WHY he's been sent to our house to do an install when we STILL don't have the fiber optic line buried!!!
That's where my story ends since today is the 9th. I have my open date of the 13th for the "install" which I have to assume STILL won't happen unless someone shows up here before then to bury the fiber optic line.
What a DISASTER this company is!!
(review was emailed from domain aol.com)
lodged 1 year ago