Review by dmfreeman 
member for 142 days, 0 visits, last login: 142 days ago
lodged 142 days ago
 Lincoln,Middlesex,MA
 Contract price not specified.  "Speed at main router is fast" "Not successfully deployed!" "Verizon techs aren't trained, customer service's aim is to get rid of you"
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Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)
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While FIOS speeds are fast the heart of Verizon is still the old monopolistic phone company, and this shows up in how they deploy new technology and service their customers. My house is spread out and I don't get good wireless coverage in my office over the garage. I paid Verizon to have two additional routers installed so that we'd have seamless wireless. At the time, the techs knew how to configure the additional routers and everything worked flawlessly.
When Verizon came out with Quantum I was pretty excited. We're a family of six and everyone has multiple devices on the network at the same time - so I was excited to get faster speeds. But the deployment was less than ideal! The installed the main internet router (first floor, my wife's office) and that went fine. They told me the other two Verizon routers would need to be replaced to handle the higher speed....okay.
But they couldn't and wouldn't configure the other two routers to get the same wireless coverage. The techs don't know how to do it and won't address the service issue. Since then we've had drop out on some high def TV channels, rebooting of set-top boxes (in the middle of the football game the other day), and intermittent wireless drop out.
Service guy came for 15 minutes, said he took out a bad connector and that we were all set...but the same issues persist. Waiting to see if a service person is going to show up or not.
So, in summary, it's clear that fiber optics is the way to go but Verizon still has a long way to go on the field deployment and customer service side. If (when) I have a reasonable alternative, I will be switching. At the end of the day it's not specs or side-by-side speed tests or any other theoretic performance that matters; all that matters is what you experience in your home.
Comments:
 | | Sorry. U got lucky the tech did the other routers, Its not supported by Verizon at all to insatll or use any other rotuer then the 1 u get from the start. Even if a tech insatlled it and got it working. U have a big house. Most ppl dont. U want better wireless go buy a better rotuer. U can still make the other rotuers work, its all about settings, the forums here has posts how to set it up. Heck Iv had 3 other rotuers setup on Moca and has no issues at all. For the TV thing U might have some weird cabling problems, ONT port might be bad or who knows what else. Maybe U will get a tech next time who knows a lil more and be able to help you out. As for the call center. All depends who you get. | |
| | | Bad review As stated before, Verizon has NO obligation to setup a wireless network as you have described, it's on the customer to do that mostly, you just happened to get lucky the first time and get a tech who took his own time to do that for you. This review isn't even accurate, you gave them low scores in areas you said were good in your review. This just screams of junk. | |
| | | If so, said by dmfreeman
"Verizon techs aren't trained, customer service's aim is to get rid of you"
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"...but ya doesn't hasta call me Johnson!" | |
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