Review by Synbios
Good "When the picture works, it looks good. Connection speeds are more than advertised, stable."
- Location: Arlington,Arlington,VA
- Cost: $120 per month
Bad "Bad speed/cost ratio. Poor video stability."
|Pre Sales Information:|
Value for money:
(ratings below consensus)
When I first moved in a particular channel was not working at all, tech support and technicians were convinced that there was nothing they could do since the other channels were working. After getting a new technician to visit, he was finally able to get it working by swapping a cable in the basement. We still have lots of problems with the video quality. Some channels never come through and often times there is a black out or sound cuts out for a second or two at a time.
I graded the pre-sales information worst because according to the site the internet speeds for my address were severely misrepresented. Only until I was about to checkout it tells me my address wasn't qualified for their fastest speeds and I was stuck with 20/4 Mbps for the same price instead of 50/25. Granted, I often get slightly faster than 20/4 and the internet connection has been reliable despite problems with the video feed.
It wasn't until the technician first came to setup that I figured out it was because in my apartment building, they have to run VDSL modems and run the internet over Cat3. I feel like if they're going to use VDSL with such abysmal speeds, I should be paying significantly less for not actually having "FiOS". I got a discount on my bill but it's still not really in the price range I feel is fair and my internet speeds are reminiscent of over 5 years ago instead of cutting edge.
Edit: After 1.5 years of "FiOS" I have canceled. Switching to Comcast to see if they can offer something better. My internet speeds will be at least double in both directions because it will run over the coax instead of a Cat3 phone line.
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updated 2.1 years ago