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Verizon FiOS page on DSLReports
Six Month Rating

Reviews:
bullet 1940 reviews (1455 good) (145 bad)
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Review by artofkicking See Profile

  • Location: Chesapeake,Chesapeake City,VA
  • Cost: $150 per month
  • Install: about 14 days
Good "nothing"
Bad "Expensive, incorrect speeds (several tests), HD issues"
Overall "Switching to Cox...wish me luck..will post"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

Constantly having problems and getting through to customer service takes forever...a good sign I am not alone. Many HD channels play like satellite in a storm...very lots of static and artifacts. They recommended a specific speed test which does reflect the internet speeds they advertise, but upon using other tests I think the recommended one is wrong as it is the ONLY one that reflects the advertised speeds. I had Cox before and there speeds were reflected in all tests. I am going back to Cox at 100/25 mbit.

member for 3.5 years, 5 visits, last login: 299 days ago
updated 300 days ago

Comments:
patt2k

join:2009-01-16
kudos:1
Reviews:
·Verizon FiOS

vz

your probobaly used speedtest.net and that server couldn't handle the speeds.

I've had that problem with Optimum Online server and still it doesnt always reach my 75/35 speeds.

They were right to use verizon speedtest to make sure you do get your speed.

VB_earlyadop

@cox.net

Re: vz

I agree that their customer service line is abysmal. The automation takes forever to get through to a human. You have to walk through all the troubleshooting tips eveery time you call.
But other than that my speeds are always above the 25/25 I pay for. TV has no glitches, phone is clear and internet streaming of netfix and gaming is flawless.
Jonasjlp

join:2011-06-22
Downingtown, PA

Not to split hairs

But you would not get static or snow on Fios. It's impossible. Degradation would be pixelation and 99% of the time is based on a poor moca signal due to a bad splitter or bad coax. Either way, if the tech would have used the correct tools and did a proper install you likely wouldn't have had these issues.

ITALIAN926

join:2003-08-16
kudos:2

Re: Not to split hairs

Not for ME to split hairs, but you are misinformed. Video pixilation is due to bad RF signals, not Moca. Moca carries their internet, on-demand, mrdvr video, etc not the regular video.