Review by tnutt1105 Location: Buffalo, Erie, NY, USA Cost: $121 per month (24 month contract) Install: about 7 days verizon fios changed my life

it did indeed change my life...I'm now more cynical than I ever thought I could possibly be. the salesperson that I spoke to for 45 minutes kept giving me the "token" lines and would not answer specific questions. finally was transferred to what I was told was her supervisor. supervisor settled the situation and offered me a great deal which amounted to a $50 savings from my current cable agreement for similar services and an internet speed upgrade. I was happy.

one week later (my install date) I receive a call confirming my installation time. at this point the representative confirms my order. however, now the services that I had requested are no longer listed on my installation order. it seems that the package that I agreed to is not available and the supervisor that offered it to me was wrong (their words not mine). now the package that they want to offer me is about half of what was initially offered...for the same price that I currently pay for my cable service. my intent all along was to decrease my monthly bill...needless to say, I cancelled the installation.

I had called my cable provider to ask where to return my cable boxes, remotes, etc. and they were unhappy that I was leaving for Fios. when I called them back and explained that I cancelled the fios and would be staying with them they offered me a great deal of their own, my world is a happy place. say NO to Fios.

I was passed from one rep to another, each one gave me every "company line" written on the call sheet in front of them. it got so bad that the last few reps that I spoke to began their portion of the conversation with "I'm sorry".

VashTS @verizon.net VashTS Anon 2014-Apr-8 6:09 pm Better luck next time. You cant do a review on something you never had. Yes who ever you talked to in sales was just some poor bastard telling you a lie to get a sale in so they would not get fired. Sorry that happened to you but thats happened to us all. If you talked to Reten then they might have been able to give u some kind of deal, U still might get a call back from them with some offer. I hope its good and you take it. The internet is great. 2014-Apr-8 6:09 pm: · hey mods ·
	slow_move join:2012-07-20 Coram, NY slow_move Member 2014-Apr-9 3:15 pm Re: Better luck next time. Why cant he do a review on his dealing with a company that was not honest with him and he backed out once that happened? It is a very valid review. 2014-Apr-9 3:15 pm: · hey mods ·
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