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Review by CamboDK See Profile

  • Location: Fairfax, Fairfax, VA, USA
  • Cost: $120 per month (24 month contract)
  • Install: about 3 days
Speed, Reliability
Customer Service
Great as long as you don't have a billing or technical issue
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Ordered the double play bundle including Internet and TV. Internet was originally 50/25, but recently was upgraded to symmetrical 50/50. My TV package was the Extreme package (300+ channels with 80+ in HD).

The order turnaround was quick and install was painless. The installer installed the Verizon box in the garage and actually took the time to do a great install. Routed the wires properly and cable management looked great. Only issue was activating my cable card. The card provided to me by the installer wasn't not in their system under my name. There system says it was inventoried in their warehouse and not even under my account. Call numerous time to get it resolved with wait times as long as an hour. They eventually sent me a replacement cable card. Customer service via phone is non-existent at the time of service install.

I've heard in the past billing issue can be a pain, but I haven't encountered any issues with my bills.

Overall, if you can get FiOS--get it, but don't expect much from their customer service department.

member for 9.6 years, 245 visits, last login: 6.4 years ago
updated 9 years ago