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Review by baroque See Profile

  • Location: New York, New York, NY, USA
  • Cost: $85 per month (24 month contract)
  • Install: about 5 days
Best technology (FTTH)
Absolutely horrible value for money
Dumped them after being a customer for a decade
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

When we first signed up for FiOS Internet service back in 2003, they were phenomenal with the technology (FTTH, a novelty at the time when coax and ADSL were pretty much what were available in our neighbourhood), and the customer service. We'd upgraded from ADSL. First 5 years were wonderful in terms of quality of service and value for money. Then, their 'shareholders are the king' mentality got the better of them, and they've gone crazy with price increases, constant nagging for upgrading to double/triple play services, and absolutely stone-deaf customer service department. In a span of less than a decade, our price for pretty much basic 15/5 Mbps service has gone up %70, roughly translating to 5.45%/yr price increases. They think it is justified as they have the best customer satisfaction. Well, I have news for you guys, I've had enough with your arrogant tone. I've switched to cable.

member for 9.1 years, driveby review (so far)
updated 9.1 years ago


guppy_fish
Premium Member
join:2003-12-09
Palm Harbor, FL

guppy_fish

Premium Member

2003 LOL

Hate to break the news, but there was no FIOS in 2003, anywhere

The first customers were Keller TX, all 9000 of them in 2005.

NYC didn't sign a require Franchise Agreement until late 2006 and the first customers follow about a year later in NYC

Chris123NT
join:2001-11-24
Palm Bay, FL

Chris123NT

Member

Re: 2003 LOL

I thought Keller was 2004? Maybe I'm wrong on that though. I know it was available for me on LI in September of 06.

But yeah, 03 is some world class BS lol.
IanLee
join:2014-11-24
Woodland, WA

IanLee

Member

Re: 2003 LOL

You guys were still on ADSL. FiOS didn't roll around until years later.