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Member review of 1and1


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Unofficial 1and1 discussion forum
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Reviews:
read 36 reviews (26 positive) (5 negative)
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Six Month Rating Unavailable
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$17 per month avg ($15 to $19)

Review by RideRed See Profile
Posted: 1.4 years ago
member for 3.1 years, 141 visits, last login: 1.3 years ago


Huntington Beach,Orange,CA
$10 per month
about 1 days
"Dirt cheap, free domains, tons of space and traffic"
"Tech support is the worst in history"
"Good so long as you don't have a problem cause it may never get fixed"
Pre Sales information:
Setup experience:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    My Other Reviews·RoadRunner Cable
    ·Verizon FIOS
    Presales (3): Site was detailed about what you got and online sign up was easy.

    Setup Experience (2): Setup for the most part went smooth. I added an existing domain and took advantage of their offer for a few free domains. No problems with FP extensions. The only problem I had was with their in2site web chatware. It didn't work at all and tech support is horrible. Ended up paying for 3 months of in2site that was never set up correctly.

    Connection Reliability (5): Unlike my previous host cybersharks.net my site has never gone down or suffered server side exploits (resulting in site vandalism) and is always speedy. Can't ask for more than that.

    Tech Support (1): The worst. They take forever to get back to you and leave you to rot on hold. They would also ignore the content of emails rather replying with general instructions that didn't at all apply to my problem. You call and call and every time you have to start over with the problem. They keep saying they'll have it fixed in an hour and never do. For me the plague was in2site web chatware. It never worked and they couldn't fix it. Additionally they wouldn't issue a credit even after admitting that it never worked right. After giving them 3 months to try and fix it I cancelled that part of the service. Oh well.

    Services (3) Typical of a budget provider, plan dependant (see 1and1's site for details of services). Lots of options but some of them like in2site don't work well and if you have a problem it may not ever get fixed. The online admin is great, lots of control without having to deal with the actual dopes behind the scenes.



    Value for Money (4): They get a 4 because the site doesn't go down and it's cheap. I just wished all the features I ordered worked like they were supposed to. But oh well, it's only $10 and I'm finding other uses for the excess space making it worth keeping.

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