how-to block ads
|
Review by Tig3 
UPDATED: 356 days ago
member for 3.4 years, 27 visits, last login: 355 days ago
 Consecon,ON
 Contract price not specified.
 "Ease of install if you can see the tower."
 "a bit more expensive for the speed available"
 "Reliable with good technical support."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings well above consensus)
|
I had problems getting DSL installed so I opted for the more expensive point to point wireless solution. Install was quick and flawless.
I am 14 km away from the tower but I can see it. Line of sight is very important if you are this far away.
I have the 3 Meg package. With static IP. My speed tests out at over 3 Meg down and 600 up. Cost is just under $60 after taxes etc
The tech came out to survey the site and gave me the option of on the spot install. Start to finish less than one hour.
They use the motorolla Canopy system. I have a reflector dish installed.
I needed to be able to use my VoIP gateway for internet at this location to give me any benefit. At first the VoIP gateway would not connect. Xplornet technical support was very co-operative when I requested setup information and changes to test different subscriber module configurations. In the end, the setup I required was only available to customers who had leased the optional static IP. All this was accomplished during the free trial period. I am leasing the optional static IP and I have no regrets.
I use this connection for work. One day the connection went down. I called support and found out that this was a scheduled maintenance outage. I commented how this impacted me and suggested that they should send and email to warn customers in advance. Now they send email warnings in advance. Nice to know they are listening.
There were some evening sags in throughput last year where speed could plummet to the point where VoIP became choppy. Although it took some time to resolve Xplornet was responsive in working on and monitoring the situation. Speed is consistent and better than ever now.
I have had this ISP for 18 months.
Update, December 2008
Still a happy customer. Speeds have increased. Over 4M down and 1M up. They do traffic shape but they were very clear about that from the get go. That's fair.
Customer service is still among the best of any ISP I have had. Only Teksavvy is in the same league.
Followup comments: | Forums » comments on review of Xplornet |
|
|
Xplornet
·
·
huh?