 Review by dataiv 
UPDATED: 339 days ago
member for 6.5 years, 2836 visits, last login: a few hours ago
 Burlington,ON
 $45 per month
 about 8 days
 "Great call quality."
 "No direct international calling, no way to change settings of features, one price plan."
 "Good service, but it's time for them to add some more features, and have a better international calling plan."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
|
Update, September 24, 2007:
Still have Cogeco VoIP. Since December 2006, data (modem or fax) calls outside the local exchanges have not worked. Apparently this is "being worked on", but come on, it's been 9 months! So, I would say don't count on data calls working.
Secondly, in my opinion they could have done better than to provide international calling through an external calling card company. This is pretty ridiculous. It took two years to come up with a URL link to an external company, and up until that point, no suggestions at all! Also, the suggested calling card service requires prepayment, rather than billing after calls are made. Rather annoying to have to prepay. There are other companies with similar rates that charge monthly after calls are made, resulting in much less hassle. Come on Cogeco...
Thirdly, the number of features has not changed since the service was launched over two years ago. Many features are still listed as "being launched in the future".
Fourth, if you want to listen to your voicemail remotely from another person's Cogeco phone without calling your own number, good luck. The access numbers recognize the calling number and only ask for a password, not a mailbox number. In my opinion, if an access number is called, as opposed to the usual "22#" for voicemail access, you should always be asked for the mailbox number.
The original review follows:
Had Cogeco VoIP installed on Friday, June 23, 2006. My neighbours have had it for almost one full year now, and they have no complaints, except from the first couple months when they had some problems.
I have a YAK Calling Card that I use for overseas calling, but I am hoping Cogeco adds direct overseas calling soon at good rates, like Mountain Cable appears to have. I think unlimited north america is great, and I do like the fact that I have one point of contact for internet, telephone and television service. It makes it easy to get action quickly.
Using a fax machine for faxing on Cogeco's VoIP service works fine. Dialing up to a modem works, but not all that well. There seems to be a lot of reported latency over Cogeco's VoIP for this type of call ... Not that I do it that often, I was honestly just testing to see if it worked, but perhaps someone would want to know. If I dial up to the Queen's University modem pool, with the Bell line the first hop latency was about 160ms. With Cogeco's VoIP it is about 400ms.
It's been 2 days now and no problems. I hope it stays that way.
Followup comments: | Forums » comments on review of Cogeco Voip |
|
Cogeco Voip
·
·
