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Review by Kevin320320 
Posted: 76 days ago
member for 76 days, 0 visits, last login: 76 days ago
 Brandon,Hillsborough,FL
 $200 per month (2 month contract)
 "NONE!!"
 "overbilling,poor connection,poor customer service"
 "never use them!! get an antenna instead!!"
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I had the displeasure of having to use Ygnition - the apartment complex I moved to had a contract with them. From day one I was displeased with their service. On the day my service was to be connected they told me my appointment was an all day appointment - the tech would be their sometime between 8 and 5 - wonderful!! Nothing could persuade them to narrow the time frame at all. The tech finally showed up around 3 PM. I had ordered their premium cable lineup for 50 per month. The tech comes in and hooks the cable to the back of my TV, installs the modem and is finished. I inquired why I did not have a box and the reply was that I did not pay for the box. If you want the digital box it is an extra 10 dollars per month. I paid 104.00 dollars for about 10 minutes of work from their "technician" ( I use the word loosely) .Now I have slow internet and an analog signal to my TV with poor picture quality. I called to add the digital box - 10 dollars more for the box, 10 dollars more for digital service, 10 dollars more for HD channels, and 20 dollars more for the same channel lineup I had with their "premium service, plus a 35 dollar charge to change my service!! What a bunch of robbers! The tech came with the digital box and when he installed it he could only get a poor signal - he installed an amplifier butmost of my channels only had a strength of around 50 to 60 and most of the HD channels were not even good enough to watch - so now I am paying for service which I cannot use!! I call to complain to their customer service and they informed me that if I wanted a tech to come out and fix the problem it would cost me another 55.00 dollars - to fix a problem with their service!!
They use a satellite signal from Dish network and it is always going out every time it rains and sometimes for no discernible reason at all. When you call to report it they tell you they will have somebody there sometime that day to fix it - unless it is on the weekend in which case you will have to wait until Monday - go all weekend without service and no credit on your bill!! There customer service staff is rude and unhelpful and basically could not care less if they resolve your problem or not. Their billing statement in indecipherable - there are so many charges and fees it is a joke!!
After less than 2 months I could not take it any more an d called to cancel their service. I bought an antenna instead. They made me mail their equipment back to them in Texas. I asked why their tech could not stop and pick it up and their reply was simply that they do not do that - he can drop it off but not pick it up - I guess they use this tactic to discourage people from discontinuing their service.
In total their crappy service cost me almost 400 dollars for less than 2 months of service. I cannot imagine how a company like this can stay in business - they should all be put in jail for robbery!! I would never, nver move to another apartment community that only offered Ygnition. They are by far the worst cable company I have ever dealt with. NEVER DO BUSINESS WITH THEM!!!
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