Review by mattyx 
UPDATED: 246 days ago
member for 316 days, 9 visits, last login: 49 days ago
 Oakland,Alameda,CA
 $89 per month
 about 4 days
 "Local, independent company who care about their users. Fast and low latency!"
 "More expensive than other options"
 "Its worth the extra cash for this level of service."
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
|
After having Comcast as my TV and internet provider, I finally got fed up with their constant price increases, and poor picture quality. After they could not fix the TV quality after more than 10 callouts, and repeatedly missed my appointments, I decided it was time to stop paying them altogether, and move my TV and internet services to companies who valued my business. I was looking for an internet provider who would give me a good speeds, and not require me to sign up for a phone line (since I don't have/need one). After reading some of the reviews on dslreports.com, and hearing someone I work with rave about Unwired, I decided to give them a shot.
4 days after my initial call to sign up, the service was installed and working. I will say that the installation costs are a bit steep, but from what I have read, the radios (dishes) they use are quite expensive, and are discounted deeply. That said, the installer was very professional, very nice, and honestly cared about making sure I was getting the best speeds I could get. He spent time make sure the dish was mounted securely, and even fixed a loose bracket on the house, since he was up there. I was immediately impressed with the level of customer service and quality of install.
Some time after the install, I noticed that my speeds were not as fast as I had hoped (I opted for the 6/6 plan, and was getting 4.5/4 or so). I contacted Unwired, and they verified the access point I was on was very busy, and offered to either move my radio to point at another location, or wait until they added more access points on the tower I was pointed at. Like clockwork, they added the additional access points a month later, and had swapped out my radio, and readjusted it for me. You're not going to get service like this from AT&T or Comcast. This is the beauty of a local company, and specifically Unwired.
I have never had an internet provider care so much about my needs, and treat my issues with such care and expediency. I am extremely impressed with Unwired, and see myself being a longtime customer. I urge anyone who is sick of their cable/DSL provider to give them a shot. You wont be disappointed. It's great to both support a local company and have such amazing customer service and technical support. I am very happy.
UPDATE 3/28/09:
Still loving Unwired. I have had no problems, and am happy with the service. If you're looking for a company that actually cares about its customers, give Unwired a try. I'm a very satisfied customer. Speeds are exactly as promised, and latency is low (18-21ms).
Followup comments: | Forums » comments on review of Unwired Ltd |
|
Unwired Ltd
