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Member review of Unwired Ltd


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Reviews:
read 7 reviews (5 positive) (0 negative)
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Review by badtrip See Profile
UPDATED: 204 days ago
member for 5.6 years, 1972 visits, last login: a few hours ago


Albany,Alameda,CA
$89 per month
about 4 days
"Reliable. Friendly. Obviously care about their customer's experience. Symmetric service."
"Almost double the monthly price of Comcast. Hefty set-up fees."
"Customer service and support is good."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

    My Other Reviews·Comcast
    My wife and I telecommute often and we need a rock-solid, reliable connection. Unfortunately, Comcast was either unwilling or unable to provide what we needed so I did some research and found Unwired.

    During my very first call and each subsequent communication with Unwired, I have been treated with courtesy and respect. The microwave connection is extremely reliable, in the 6 months I've been an Unwired customer, I have seen so much as a hiccup. Maintenence is transparent, timely and unobtrusive.

    I reservedly recommend Unwired to any and all in their service area.

    Followup comments:
    view ALL 2 comments

    badtrip
    East Bay
    Premium
    join:2004-03-20
    Albany, CA
    ·Unwired Ltd
    ·Comcast

    Link periodically going down

    Out of nowhere the link to the tower started periodically going down. While the CSR I spoke to was friendly, there wasn't much that they could do over the phone. We have to wait 3 days for a tech to come out to take a look (which reminds me of Comcast, sadly ). Since the cost of service is roughly double Comcast for the same connection speed, I was disappointed about the wait.

    This type of problem and how they resolve it is crucial. I will update this post after the tech comes.

    permalink · 2009-04-26 12:19:25 · Reply to this

    badtrip
    East Bay
    Premium
    join:2004-03-20
    Albany, CA
    ·Unwired Ltd
    ·Comcast

    Re: Link periodically going down

    Tech never showed or called.

    I called the office and they said the problem had been resolved, it was another carrier's equipment blocking the signal at the tower.

    While I'm happy the issue was resolved, I feel it was unprofessional and quite Comcast-esque to not call or show given my wife was waiting at home for the tech to show up.
    permalink · 2009-04-27 17:53:47 · Reply to this
    Forums » comments on review of Unwired Ltd

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