 Review by jlp09550 
Posted: 293 days ago
member for 2.8 years, 159 visits, last login: 2 days ago
 Abbeville,Vermilion,LA
 $107 per month (24 month contract)
 about 5 days
 "Excellent coverage, excellent speed, and incredible online interface."
 "Customer support is slow."
 "Best wireless company out there!"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
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I was with Cingular for a few years before AT&T merged. Now, service is still great, but not AS great.
Pros:
+ Excellent coverage (I get AT&T nearly EVERYWHERE I go!)
+ Incredible wireless Internet speeds (ever on EXTENDED! [because we don't have 3G here..])
+ Easy to use online interface for managing your account
+ Convenient billing process
+ Getting better everyday..
Cons:
- Customer service is terrible!
- We can't get 3G service.. and they said they are not planning 3G in our area.
My review:
The only bad things I do not like about our new service is the pricing plans and the customer service, as well as the fact they don't want to offer 3G in our area. Anyways, ever since AT&T merged with Cingular, customer service has gone downhill, while my bill was going uphill instead. I used to pay $70/month for an individual line.. now I pay nearly $110/month because they raised the data and text messaging pricing plans.
The good points are the coverage, wireless Internet speeds, and the easy-to-use online interface. This is what has kept me from switching to Verizon. (aside from my contract..) I can get service nearly anywhere in our area, (just ONE spot is a dead zone, but we're in a rural area) which is a MAJOR gain for AT&T. Additionally, the wireless Internet speeds (counting the extended, since that's all I can get here) are quite incredible for what I'm paying for.
I don't have much to review now.. maybe I'll add more when 3G is finally activated in our area.
Thanks for reading.
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