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Member review of Atlantic Broadband


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Reviews:
read 22 reviews (8 positive) (6 negative)
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$83 per month avg ($50 to $148)


Review by dliw See Profile
UPDATED: 32 days ago
member for 5.3 years, 2735 visits, last login: a few hours ago


Altoona,Blair,PA
$148 per month
about 3 days
"Dependable service"
"None I can think of."
"Satisfied customer"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

    22 March 2006
    This past Saturday VoIP was installed by Atlantic Broadband along with an upgrade to Digital Cable for the television. Internet is still 3/320. All services are consistently of high quality. The modem for VoIP and internet is Motorola SBV5220 Surfboard. Great diagnostics page.

    :::.. Download Stats ..:::
    Download Connection is:: 3916 Kbps about 3.92 Mbps (tested with 5983 kB)
    Download Speed is:: 478 kB/s
    Tested From:: »testmy.net/ (Server 1)
    Test Time:: 2006/08/18 - 5:50pm
    Bottom Line:: 68X faster than 56K 1MB Download in 2.14 sec
    Tested from a 5983 kB file and took 12.515 seconds to complete
    Download Diagnosis:: Awesome! 20% + : 57.27 % faster than the average for host (atlanticbb.net)
    D-Validation Link:: »testmy.net/stats/id-FJPCB364S
    User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; WP EmbeddedWB 14.55; .NET CLR 1.1.4322; .NET CLR 2.0.50727) [!]

    :::.. Upload Stats ..:::
    Upload Connection is:: 314 Kbps about 0.31 Mbps (tested with 579 kB)
    Upload Speed is:: 38 kB/s
    Tested From:: »testmy.net/ (Server 1)
    Test Time:: 2006/08/18 - 5:51pm
    Bottom Line:: 5X faster than 56K 1MB Upload in 26.95 sec
    Tested from a 579 kB file and took 15.09024 seconds to complete
    Upload Diagnosis:: Awesome! 20% + : 22.66 % faster than the average for host (atlanticbb.net)
    U-Validation Link:: »testmy.net/stats/id-640RMU7WL
    User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; WP EmbeddedWB 14.55; .NET CLR 1.1.4322; .NET CLR 2.0.50727) [!]

    21 February 2007
    Nothing new to report. Had a couple of outages but they were weather related. Customer service is fast, patient and usually knowledgeable. I'm still a satisfied user of Atlantic Broadband.

    30 August 2007
    This service, internet~digital cable~VoIP, is just plain stable. It's a set and forget item. Absolutely nothing negative to report.

    19 February 2008
    Again: "This service, internet~digital cable~VoIP, is just plain stable. It's a set and forget item. Absolutely nothing negative to report."

    23 June 2008
    Effective 1 September 2008, Atlantic Broadband will be increasing speeds across the board in Pennsylvania at no extra charge. As follows:

    Starter High Speed 320/320 to 512/512. Kbps of course.
    Preferred High Speed 3/320 to 5/512. Me!
    Max High Speed 5/512 to 8/512.

    Still very satisfied with Atlantic Broadband.

    Followup comments:

    MindChild

    @atlanticbb.net

    Blows

    Atlantic Broadband has service outages here at least once a week. Sometimes for minutes, sometimes for hours. They traffic shape P2P or flat out block it. KAD is blocked. Typical "We dont want you to run a server" ports are blocked (21, 80, etc).

    Elizabeth Lee

    @atlanticbb.net

    Broadband Atlantic

    Can't stand this company! Their customer service is a joke. They miss appoinments, don't call back, leave you on hold for a long time. It takes lots of calls to get anything done and it is always frustrating. If you can get other service -- do it!

    Alonzo Quijana

    @atlanticbb.net

    Terrible Atlantic BB "High speed" service

    Horrendous service. Long waits on hold. Tech support, cutomer "service," and the tech guy who makes the service call always have a different explanation for what's wrong. This past month my 3meg "high speed" connection ($34.95 a month) has been running at average 174Kbs (have tested on a 3 month old mac and 4 week old Lenovo laptop). Explanation? Construction in the area. Rain. Lightening. Power spikes. Too many people watching television. My computer. Software. Etc etc. Today the tech refused to come upstairs to my apt (after I waited all morning) saying that construction in the area was to blame and that he couldn't help. I called tech support later in the day and they said it was the modem. (The HDTV is often out, especially at night). So I'll have to wait at home ANOTHER day while they dispatch a tech guy. Customer service suggested I switch to AT&T and refused to refund the last month's charges (I did get 2 weeks back after waiting for supervisor). Second suggestion? That I move to Miami (Comcast) if I don't like Atlantic BB service.

    I work in Latin America about a week each month and the broadband there is MUCH faster, especially in Mexico City (Telmex). Why why why do we get this third world service here in Miami Beach?

    dliw
    Kym's Cruncher
    Premium
    join:2003-03-09
    USA
    clubs:
    ·Atlantic Broadband

    Wish you had the same

    I truly wish those who posted negative service comments could enjoy the level of service I am receiving. We have had only one complete loss of service, cable~internet~ phone, in all this time and it was for a very short period early in the day. I'm happy, especially with the new speeds coming.
    --
    Place loyalty and faithfulness first; don't associate with anyone who is not as good as you are, and don't hesitate to change when you have erred. - Confucius ~ Team Discovery
    Forums » comments on review of Atlantic Broadband

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