Review by rkaushik
Good "prepaid service, good rates, easy to set up, feature rich, good phone customer service"
- Location: Thornhill,ON
- Cost: $10 per month
- Install: about 1 days
Bad "very user unfriendly website for managing account and payments, call quality to India is pretty bad"
Overall "good for north america calling"
Ease of Installation:
Value for money:
Signup: was easy and I had a working line quickly with a temporary number
Number port: ported my vonage number within 2 weeks
Plans: many plans and you have a lot of flexibility. I have pay by the minute rate. Once I know my average monthly usage I will move to a more cost effective plan with the
Features: very rich set of features. love it. Especially the fact that they have locall access numbers when you are on the road.
Customer Service: very good over the phone.I am an English speaker and they are mostly spanish speakers but have never had communication issues. Always very friendly and courteous.
Website: the worst overall experience I have ever seen. God forbid if you ever have to recharge online. The account and payment system is confusing, misleading and not intuitive. I complained to customer service and they were in denial.
Call quality to North America: pretty good
Call quality to India: I call North India. Quality is pathetic. Calls connect after many tries and drop often.I use the Airtel calling card instead of my inphonex
Overall recommendation based on my experience:
Would not recommend it to non-techie users and users who need to use the service to call India.If you are looking for a decent sip provider with lots of features then this is it.
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